Quarterly Quote:

"The only honest measure of your success is what you are doing compared to your true potential."
--Paul J. Meyer

Volume 4, Issue 1

1. Introduction
    
Letter from the CEO

2. Reside News
    What's New at Reside

3. In the Spotlight
    
GWS, Inc.
    UnitedHealthcare   

4. Sales & Marketing Feature
    It’s Not Just A New Year...
    
    By Jim Ryerson

5. Business Trends
    Fit in '05
    By Michael Stoltzman

6. Technology Focus
    Wireless Security
    By Bob Kennedy

7. Just For Fun
    Because you deserve a laugh break!


letter from the ceo...

Dear Collegue,

Happy New Year!  The holidays have come and gone and what a year 2004 turned out to be!  A great growth year for Reside, and for me personally - as I embarked on a new life adventure by "tying the knot" in March.  For those of you who know me best, you recognize what a great change this has been in my life.  That said, I'm very excited to jump into another fun and prosperous year, both professionally and personally - and I hope you are greeting the New Year with the same kind of enthusiasm!

For what's new here - we have a few things to mention: Over the past twelve months, we've made some exciting new ventures into online CRM services through a partnership with Salesforce.com.  As many of you know, we moved to our first real "home" office, which gives us space to grow - and growing we are!

Not only have we brought on some very talented members to our team, but we have continued to grow our customer base, and continue to be involved in several community organizations - as well as use our services to help some wonderful charity and non-profit organizations.  Best of all, we continue to have fun doing everything we do!

As the calendar restarts, and Reside heads into our fifth year of business, I once again want to thank our team and all of our customers for their continued support.  Our success is a direct product of being surrounded by great people!

Have a great first quarter and be sure to look for new services coming from Reside in the next few months! 

Rockin’,

Matt Meents
Chief Executive Officer
mmeents@reside.biz



what's new at reside...  

• Congratulations to MENTTIUM - as they announce the news that their cross-company mentee program has doubled its number of participants in 2004.  Reside is proud to enable MENTTIUM’s virtual program through our web development and consulting services.  Learn more about the work Reside has done with MENTTIUM.  Or, to learn about MENTTIUM's exciting Virtual 100SM program, read their recent press release. (NOTE: This link will open a PDF file.) 

• Reside's Partnership with TASC - Reside is pleased to announce our newly established relationship with TASC: The Advance Solutions Collaborative.  This affiliation will allow Reside to provide a wider range of technology expertise to our customers by combining our services with the offerings of three other local providers, including: JDB Associates, CPS Technology Solutions, and Diversified Technologies.  Altogether, the members of TASC provide a single-source of key business and IT resources for your business.  To learn more about this partnership, and how it can add value to your organization, please see our partnership announcement.


• Reside and customer, Creatis - Featured in Upsize Magazine - When a company decides to look for an outside technology vendor, networking and research are key.  Elizabeth Martin writes about how to find a valuable partnership in today's marketplace, with a focus on how and why Reside became the choice vendor for local creative agency, Creatis.  ...Read Full Article



in the spotlight...

GWS, Inc.

GWS meets the needs of a diverse customer base with special-order promotional products and supporting services.  A dedication to quality and unconditional total customer satisfaction is responsible for making GWS one of the oldest continuously-operated promotional merchandise companies around.  Now in its third generation, this family-owned and managed business has recently implemented a progressive CRM tool to facilitate an ongoing commitment to high-performance sales and customer service.

Read about Reside's role in bringing GWS's customer and
prospect data into a flexible web-based CRM application.

UnitedHealthcare: myuhc.com

As a national leader in healthcare plans and related services, UnitedHealthcare reaches thousands of members each day through its member website: myuhc.com.  Recently, the myuhc.com team underwent an initiative to greatly improve member access to important disease-related content.  For this project, myuhc.com looked to Reside for consulting guidance, system architecture, and development services to launch 16 new disease-topic sites.

Learn more about Reside's role in this exciting intiative to deliver
essential health information to the UHC member community!



sales & marketing feature...

It’s Not Just A New Year, It’s A GREAT New Year! 
By Jim Ryerson, Founder, Sales Octane, Inc.

 
2005 will mark the start of a great environment for sales professionals who are disciplined in their networking and prospecting efforts.  There are two dynamics that will drive significant change in the next several years and now is the time to prepare your teams to capitalize on that change.  
 
What’s Going To Change In 2005?
...Read Full Article



business trends...

Fit in '05: Ten ways to make fitness part of your lifestyle - starting this year!
By Michael Stoltzman, HOMFIT Corporation

Chances are, you’ve already gotten a start on implementing your business resolutions for 2005.  With all the work that lies ahead in this New Year, you may think you can’t afford the time to exercise, eat right, and relax.  But if you want this year – and the coming years – to be truly productive, you can’t afford NOT to take care of yourself!  Learn how to make personal fitness a part of your lifestyle – even with a busy career! ...Read Full Article



technology focus...

Wireless Security
By Bob Kennedy, President,
CPS Technology Solutions, Inc

If you are using wireless connectivity in your network, you have added another way to access your LAN that doesn’t require getting past your firewall, and doesn’t even require physical access! ...Read Full Article



just for fun...

What happens when Casual Friday becomes too casual?
Read the Memo

Quality Customer Service

Valuable Computer Advice



© Reside, LLC, 2002-2005.  All Rights Reserved.
www.reside.biz