letter from the ceo... Dear Colleague, Summer is now in full swing!  We hope you had a wonderful Fourth of July holiday and are taking some time to get out and enjoy the warm weather.  I�m pleased to announce Reside has just closed another fantastic quarter!  We recently moved into a new office location and are laying the foundation for a bright future!  Check out the before and after photos of the renovation process in "What's New at Reside� (below). As always, a special thank you to our clients for your business and for continually allowing Reside to enable you through technology.  We look forward to serving you and your future needs from our new base of operations! Finally, if you have any questions about how Reside's services can add value to your business, I welcome you to contact us at our new number: 612.767.2000. Here's to a sunny and successful season...Have a great one! Rockin�, Matt Meents Chief Executive Officer mmeents@reside.biz

what's new at reside...   We�ve Moved!  From coffee shops, to sublease, to permanent space�Reside is proud to announce our new office location!  This Spring, in partnership with a small number of investors, Reside purchased an office space that we�re very excited about.  With three weeks to renovate prior to move-in, we had our work cut out for us!  Our new office is up and running, better serving our employees and clients.  See Photos of Our Renovation Process! A huge thanks to our staff for getting involved in the design and build-out process.  With everyone�s help, we�ve been able to put the personality of Reside into the space and make it feel like home.  We�d love to see you at our new location.  You�ll find us on the frontage road just off of I-394 and Penn Avenue.  The new address and contact info are as follows (be sure to update your records!): Reside, LLC 2815 Wayzata Boulevard Suite 200 Minneapolis, MN  55405 Phone: 612.767.2000 Fax: 612.435.4815 Our Team Continues to Grow:  If you get the chance to stop by our new office location, you may be greeted by two fresh faces.  This Summer, Reside welcomes two interns onboard: Jon Thompson, a student at the University of Minnesota Duluth, is assisting our staff as an Associate Application Developer.  He�s learning the ins and outs of computer programming while contributing significantly to our team.  Katie Twidwell, a recent graduate of the University of Notre Dame, is assisting to our Sales and Marketing team, furthering both our internal projects and client initiatives. We are excited to be working with them both this Summer!               Reside CEO Joins Young Entrepreneurs Organization: This Spring, Reside CEO Matt Meents became a member of the Young Entrepeneurs Organization, a global non-profit educational organization for leading business owners under the age of forty.  He has found tremendous value in the organization�s peer-to-peer learning, as well as in their many other benefits.  To learn more about Young Entrepreneurs Organization visit their website at http://www.yeo.org/.  Reside Supports HockeyDocs Charities for a Second Year:  Reside is pleased to be continuing our sponsorship of HockeyDocs Charities in 2004.  Founded by a group of physicians who play hockey together, HockeyDocs Charities is a non-profit group that puts on annual events to raise funds for charities such as Gillette Children's Specialty Healthcare and Camp Confidence.  Reside has recently updated the website to include information about their Fourth Annual Golf Classic on September 13th.  To register for this event or to learn more about HockeyDocs visit their website at http://www.hockeydocscharities.org/

in the spotlight... Midwest Special Services  Midwest Special Services has been serving the Twin Cities community since 1949.  This not for profit organization provides day training & habilitation, as well as vocational training and employment services, to individuals with disabilities.  Their programs are designed to respond to the unique needs and desires of the people they serve. Read how Reside enables Midwest Special Services to supply their direct care staff with the most up-to-date and accurate participant health information. Alebra  Alebra Technologies Inc. offers consultative and managed services, as well as software products to the IT community.  Serving middle market, large-scale companies, and government agencies, Alebra combines on-site consulting services with specialized Secure Operations Center services to provide their customers with information security.  Learn how Reside helps Alebra develop an easy-to-update website that remains consistent with their high-tech image.

sales & marketing feature... The Deliverability Top Ten By Chip House, Vice President of Privacy & Security, Exact Target An estimated 13% of your emails are not reaching their destination (Source: Pivotal Veracity). Creating emails that are not delivered is a loss of time, money, and a missed opportunity for revenue and lead generation. How can you ensure that your emails are not erroneously blocked? Read these tips to begin a more successful email program...Read Full Article.

business trends... Want to Know a Pro's Secret?  Off-season Boosts Performance  By Walter Bond, President, Walter Bond Seminars The world holds athletes in the NBA, NFL, MLB, NHL and PGA in high esteem as the best in the world, right? What would happen to your company or professional career if you incorporated what athletes have practiced for decades?...Read Full Article.

technology focus... Turning the Tide on Cyber Crime By Michael Endrizzi, Training Instructor & Security Consultant, Security Evolution Recently, (June 2004) the CSI/FBI (http://www.gocsi.com/) security survey released indicates that companies are beginning to reduce the number of intrusions into their information systems. And it only took them about 15 years to figure out how to do it! Permit me to share my views on why we are beginning to turn the tide on cyber crime... Read Full Article.

just for fun... The Latest Computer Upgrade Rules To Live By... A Little Too Close to the Truth!

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