letter from the ceo... Dear Colleague Greetings to you in this New Year!  I hope 2004 is finding you in the path of many great opportunities and with an open mind to embrace all the possibilities ahead! I always enjoy this chance to update you on the happenings at Reside, and I'm always surprised by how quickly time flies.  It's so exciting to see Reside entering our fourth year of business...And yet it seems like it was just yesterday that we were holding staff meetings in coffee shops and trying to decide what our logo should look like. You'll see in the news below that our company continues to grow and change as we improve our structure, processes, and services to further support our clients.  But with all of the changes, our mission remains the same.  We will continue to be an accountable technology services firm that: Listens to and enables our clients, builds trust in our relationships, and works with a sense of urgency on client projects.  Thank you for making 2003 a great year for Reside!  And to echo from last year's letter: May this year bring you, your family, and your business many good tidings! Rockin', Matt Meents Chief Executive Officer mmeents@reside.biz

what's new at reside...   Reside Team is Growing! We are excited to introduce you to our newest staff member!  Don Mink joined Reside in early December as as staff programmer.  He has already become a real asset to our technical staff, taking on several internal projects and supplementing client projects with his diverse programming skills.  Don is the seventh member of our "small but mighty" team, and we are thrilled to have him on board!  Say hello to Don at dmink@reside.biz. Seeking Skilled Sales Person: Reside is currently seeking qualified applicants for a full-time sales representative opportunity.  Candidate must have 2+ years sales experience, with an understanding of "consultative selling" to high level decision makers.  Dynamic, self-motivated, innovative, detailed...and many other skillsets required.  Interested parties should submit resumes to careers@reside.biz. To Better Serve You... We have recently made some changes to our staff structure to better accommodate our client's project needs.  Paul Wilhoit has taken on the role of Vice President of Operations, in which capacity he will manage both Reside and client development projects, acting as the primary interface between our clients and Reside's development teams to ensure smooth work flow and timeline/budget management.  Paul can be reached at pwilhoit@reside.biz.  Jennifer Zick now manages sales for both areas of our business (Web Development and Contact Management), and oversees Reside's internal marketing efforts as the Vice President of Sales and Marketing.  Jennifer can be reached at jzick@reside.biz.  This re-organization will be a seamless transition for our new and existing clients, but please be sure to contact us if you have any questions.  The entire Reside team looks forward to continuing to provide you with top-notch service as we continually improve our processes! Just to remind you... Copyright Updates: It's 2004, and time to make sure that your web site (and other business collateral) is up to date!  If your site includes a copyright date or date range, now is a good time to update it.  For our clients who utilize the Reside Dynamic Fusebox tool, this is a quick and easy change!  Contact Reside if you have questions about our web tools and services or need assistance with updates to your web site. New Spam/Virus Filtering Service: Spam filling up your inbox and driving you nuts?!  We feel your pain...and we have a solution!  Due to the many requests by our clients to help them solve this issue, Reside is now offering server-based protection against spam and viruses to support specific users or your entire organization.  More information about this new service is available on our web site: click here.

in the spotlight... Swanson Kirkpatrick Salmi Swanson Kirkpatrick Salmi Consulting Psychologists is a firm dedicated to making organizations successful by way of their expertise in understanding how people function on the job.  For over 30 years, Swanson Kirkpatrick Salmi has improved the quality of organizational decision-making in the critical areas of selection and development of key employees. Learn about Reside's role in partnering with SKS to streamline its business processes and launch its first web site! All Lines Insurance All Lines Insurance is an independent insurance agency based in Minneapolis, providing services in Auto, Home, Life & Health and other special lines insurance.  All Lines Insurance has access to many different insurance companies, and shops for insurance to get their clients the best prices available.   Find out how Reside helped All Lines Insurance bring their dynamic brand to market with an all-new web site!

sales & marketing feature... Your Brand as a Recruiting Tool By Kevin Hannigan, Managing Principal, Roland Mann and Associates, Inc. Presidents and CEOs of high-growth companies often tell us they are concerned that their �brand� will not attract the top talent they need in order to quickly grow their business.  Our advice: Relax.  With the right plan, your company can get the right people, as you need them, regardless of your size.  ...Read Full Article.

business trends... Hiring by Design By Camille McGraw, Founder and President, McGraw Consulting Group Every new hire will ultimately contribute either to moving your business forward or to holding it back.  The acquisition of �intellectual capital� is fast becoming the primary competitive advantage as we move into this new millennium.  So, why handicap your organization�s competition for human resources by not exploiting the most advanced technology available for selecting the strongest candidates and for avoiding costly selection errors?  ...Read Full Article.

technology focus... Outsourced Networking: Solutions for Growing Businesses By Troy Raddatz, President, Computer Labs Starting a new business?  Opening another location?  Do you have a large number of telecommuters?  Or, maybe you�re just tired of supporting your local computer network?  In any case, you may want to consider outsourcing your computer network needs to an ASP (Application Service Provider).  ...Read Full Article.

just for fun... Be Sure to Always Obey Your Boss New Year's Resolutions for Internet Junkies Insurance Claim (Think you're having a bad day at work?)

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