Posts Tagged ‘social media’

What Would Google Do?

Tuesday, November 17th, 2009

Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:

  • Give control to your clients.
  • Be free.
  • Act fast.
  • Iterate.
  • Leverage the wisdom of crowds.
  • How to get ‘Google Juice’ to juice your popularity, links, etc.

The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.

While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!

Tweet and They Will Give

Friday, September 25th, 2009

Just read an interesting article from Fast Company on how non-profits are using Twitter to raise funds. Most notably the organizations that are Tweeting didn’t intend it to be a fund raising activity but rather a chance to interact and communicate with their audiences. However; it comes at no surprise that this type of real-time communication drives contributions and giving.

Let’s look at the traditional model of fund raising for a non-profit. The yearly drives, the direct mail detailing desperate financial woes, give now or we go under. As a contributor to several non-profits it always irks me when I have no clue what is being done with the green backs. Especially the smaller non-profits. This might sound judgmental, rude, or selfish but the point I’m driving at is we all give to movements and causes that we are passionate about. But if I don’t know what’s going on, how do we keep the passion.

Non-profits are quickly learning that the best way to raise funds is to make it personal and timely. Let us know what’s going on. What is happening. Where do you need help today. It’s that personal timely connection that brings us into the field. We can see, taste and smell the village of an impoverished child, the cold of the homeless family, the despair of refugees. Give us that and we will be engaged. You’ll barely have to ask and our checkbooks will open. Just point us in the right direction.

For profits should take note. Make it real, timely and informative. Empathize with us or get us involved. Its all about relationships and trust. You’ll barely need to ask for the sale.

Job description: Tweeting to Tweeps Could Twitter Create More Jobs?

Wednesday, August 26th, 2009

Months before my college graduation, my classmates and I were watching the global economy crumble and wondering how we were going to find jobs.  Since my graduation, I’ve seen a trend in my classmates who have recently been hired: many of them are forging careers in the social media realm. Five years ago, companies would have never thought of hiring someone to manage “Tweets”, or give daily promotions to hundreds of thousands of people over social media sites. What was once purely social, entertaining and “off-limits” to every demographic besides college students is now part of many business professionals’ day-to-day tasks.

The unstable economy has forced companies to become innovative with their marketing dollars. They have found that social media is a wonderful asset to their organization not only because they can gain unbelievable exposure, but also because it is relatively inexpensive, with strategy and manpower as their biggest costs. Nielsen’s latest statistics report that Twitter drew 7 million unique users in February 2009, an increase from the 475,000 unique users they had in February of last year. As companies begin to realize the value of using sites such as Twitter and Facebook, they are putting more time and energy into these sites each day. This investment will no doubt increase over time, requiring companies to hire staff with the sole responsibility of managing social media sites. According to CNBC.com, JetBlue already has ten employees working on Twitter, with two or three on the site at all times.

Total advertising budgets have been on the decline over the past year; however, social media marketing budgets are estimated to grow (CNBC.com). Forrester recently estimated social media marketing budgets will increase by more than 30 percent each year for the next five years, putting spending on pace to reach $3 billion by 2014. Due to the increase in the social media budgets and the value companies are beginning to see in these sites, I wouldn’t be surprised to see more Web-savvy college graduates finding work in this emerging field.

What could Trent Reznor and Nielsen possibly have in common?

Wednesday, July 22nd, 2009

Nielsen recently released a report on consumer trust in brands; what resources do they trust the most, least, etc.  The report proves that consumers trust recommendations from people they know the most, followed by opinions posted online, then brand websites.  Similar to this data, I was reading a very interesting blog post by Trent Reznor, the lead singer and founder of the band Nine Inch Nails, where he states that the most effective way of marketing (the only marketing that matters) is word of mouth advertising.  Coincidence?  I think not.   Trent goes on to discuss successful marketing of a new unknown artist starts by establishing your goals, who you are, what you want to accomplish (your brand promise).

It seems so simple, right?  It is - if your goals are clearly defined, you know who you are, what you stand for, and have a good product.  In that case, word of mouth advertising will be your best friend.  It doesn’t matter if you’re an unknown band trying to garner your first fan or a multi-national corporation building a new-media marketing plan.  The days of personal recommendation are back.  People like to pass on great experiences - be they with good customer service or killer music.

Take it from Trent Reznor and Nielsen - word of mouth advertising is the most trusted and only marketing that matters.  Before “joining the conversation” (over-used social media buzzwords), take a look internally and make sure you know who you are and what you stand for first.  If that’s clearly defined (and right), people will do all the marketing that matters for you.

trust_in_advertising

Social Networking: The Generation Gap

Friday, June 26th, 2009

When having a conversation with my parents, I cannot help but use newly coined verbs such as “Facebooking,” “tagged” or “tweeted.” This social network lingo often leaves them looking dazed and confused due to the lack of knowledge they have regarding these new virtual worlds. Their world of land lines, invitations by snail mail and conversations in the street or at the grocery store is not my world. Mine is the constant connection the “Millennial” generation has with each other through social media.

Social media has become a part of my daily routine just as brushing my teeth has. My cell phone is the first piece of technology I pick up in the morning. I tell myself it poses as my alarm clock; however, I am more interested in whether or not I missed a text message overnight from a friend than waking up on time.

As I devour my bowl of cereal, I log on to the three websites I have to view before I head out the door: my email account, my Facebook account and lastly, CNN.com. I check these sites throughout the day to keep myself updated on headlines and the latest videos or promotions. I want to find out what I am missing, and do so by staying connected to these sites.

Why do I feel the need to obsessively check as soon as I wake up and throughout the day? Information is constantly being shared and is accessible from many different outlets. If I do not stay on top of this information I may miss something, shared via email, Facebook or a text message.

Facebook keeps me up-to-date on my social circle. Rather than calling friends to see what they are up to during the day like my parents might, I see what people are doing today by checking their statuses or viewing the events pages. Though this is far less personal than calling a friend and having a conversation, it is much faster and more convenient. My friends and I use Facebook to relay casual invitations to events which previously required phone calls or mailings, such as invitations to Bar-B-Ques and weekends at the cabin. I also use Facebook and Twitter as my information outlet on the latest products, brands and to promote things I feel passionate about.

Social media has shaped the “Millennial” generation and has the grabbed the attention of marketers everywhere. Now that marketers are aware of how attached the ‘twenty-somethings’ are to their social media outlets, they can use these tools to their advantage. Creating a Facebook page and posting printable coupons and upcoming events is a great way to market a product. Not only does it drive in-store traffic, it also creates unbelievable awareness to the millions of other people on Facebook. People involved in social media enjoy interactive advertisements. Volkswagen recently made a brilliant move by tapping into social networking using Twitter as a marketing outlet. Essentially, the ad took your Twitter name and the main key words you’ve been tweeting about and then picked which Volkswagen car fit your personality. I heard about this ad through a co-worker’s tweet and then I tweeted about the ad to generate more traffic for Volkswagen.

If companies want to grab the attention of young, social media gurus they must focus their marketing on interactive advertisements such as polls, quizzes, videos and printable coupons. The once effective marketing channels, such as radio announcements and billboards, are not as effective to my generation. To have an effective advertisement, companies must allow their customers interact with their brand and discover how their lives relate to the product or service, via social media.

Babies, Blogs and Bulletin Boards

Monday, June 8th, 2009

These days, I definitely have baby on the brain.  And my Web logs would prove it.  With approximately 12 weeks to go before my third-born makes his or her arrival, I’m kicking into early nesting mode, scouring the Web for all the gidgets and gadgets our newborn will need (okay, more like stuff I want, since we already have everything we’d need…but that’s beside the point). 

Along with cyber-shopping, I’ve spent time online tracking the development of my unborn child, catching up on some pregnancy-focused health and wellness topics (but still eating whatever I crave, because what the heck!), and reading about what I can expect from my two older children once baby arrives. 

And though I’ve done all of this before, there is one major difference between my Web interactions during this pregnancy versus my last, nearly four years ago.  The difference is called the “social Web”, and it’s completely changed the way that I, and many others, are finding, sharing and creating information online.  What was once a one-way quest for information has become a multi-dimensional cyber-conversation. 

These days, my online shopping choices are based more on reviews from other mommies than on product descriptions from manufacturers.  And when I need parenting insights, I rely more heavily on “real life” blogs and bulletin boards than advertiser-driven content engines.  And I’m not alone in my online preferences.

According to the 2009 Women and Social Media Study from iVillage, BlogHer and Compass Partners, “Millenials” (women ages 18-26) and “Generation X” (women ages 27-43) are the largest segments of social media users, representing a powerful audience of moms and other women with major purchasing power.  (Article by MediaPost here.) 

And among the women surveyed, topics that rank high include parenting (70%), pregnancy/ baby (71%) and health/wellness (71%) as key message board topics.  It turns out that some of the richest content on the Web centers around my key personal interests.  Lucky for me!

The good news is, you don’t have to be pregnant, or even female, to enjoy the bounty of information and conversation that is available online.  The social Web is creating targeted, relevant content for virtually any person, with any interest, in any walk of life.  So go ahead and use it to your advantage, and contribute new content for others’ benefit.  (Especially if you have any insight into free-standing baby jumpers, as I’m looking for reviews and deals!)

For more on the topic of Women and social media, check out the full article, titled “Women Look To Online Peers For Product Reviews” by MediaPost here.