Archive for the ‘Web / Internet’ Category

2009: The Tweetest Year Ever

Wednesday, December 30th, 2009

Could the social media trend in 2009 be explained in 140 characters or less? For those of you tweeting out there, you could make it happen. For those of you who have yet to grasp the Twitter world or need some more explanation on how much impact one tweet or a Facebook post can have, there is still some  time to learn. Let’s first see how social media has impacted the past year, and then look at what the predictions are for social media in 2010.

To show just how big of an impact social media has made in our world, consider some of the biggest news stories of the year. Some of the top breaking news stories of 2009 spread simultaneously as the event was unfolding via Twitter. This includes stories such as the Miracle of the Hudson River, where the first news and pictures broke over Twitter accounts, as well as the death of Michael Jackson. And who can forget the rapid spread of Susan Boyle’s amazing talent, gaining close to 83 million views on YouTube? 

Social media also added a creative spin to some marketing campaigns. The low-budget film, “Paranormal Activities” turned into a worldwide success and illustrated how powerful social media can be. The campaign had fans demand to see the movie through Facebook and Twitter. The “Paranormal Activities” social media campaign centered on attracting  movie watchers to share their eagerness and excitement about the movie across social media sites; once 1,000,000 people demanded to see the film on the Facebook fan page, there was a wide release of the movie. This social media campaign proved to save money and hit the right market. Will future movie campaigns go the social media route to advertise and create buzz?

There are many predictions as we enter a new year regarding the financial markets, the economy, even Tiger Woods’ social life. This year we cannot hide from the social media predictions of 2010, something that couldn’t be found a decade ago! Here are some interesting predictions I came across:

1. Social media sites will become more exclusive. Users will begin to “hide” information in order to get more value out of their networks and filter out the clutter. This creates more of a niche for organizations and marketers to reach the right consumers.

2. Corporations will leverage social media. More organizations will follow in Best Buy’s footsteps by using a social media outlet like Twelpforce  to cut costs and serve customers more effectively.

3. Social media becomes more mobile. The obsession of constantly being connected has not subsided, and the restrictions on social networking at organizations have increased. As a result, sales of smart phones continue to skyrocket to feed the social media addiction. We will continue to see more and/or better versions of social media pages, and an increase of accessing these sites via mobile devices.

The use of social media has boomed in 2009 with sites such as Twitter and Facebook, and it is exciting to hear predictions on how the use of social media will continue to increase and improve in 2010.

Here’s to creating buzz with 140 characters in 2009, and staying connected in 2010!

What Would Google Do?

Tuesday, November 17th, 2009

Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:

  • Give control to your clients.
  • Be free.
  • Act fast.
  • Iterate.
  • Leverage the wisdom of crowds.
  • How to get ‘Google Juice’ to juice your popularity, links, etc.

The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.

While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!

Building Architecture vs. Web Architecture

Friday, October 30th, 2009

My wife and I have recently decided to take on the treacherous plunge into one of the most time-consuming (second to having a child, of course) tasks: remodeling our house.  We’re taking our 1950’s one-story rambler into a two-story - a pretty awesome transformation thus far.  The remodel process reminds me of the parallels between building architecture and Web architecture.

I’ve often used building architecture to explain the purpose of Web architecture documents/deliverables, and thought it was worth sharing.  Three of the most common pieces of documentation when we’re designing a Web app include a data model, wireframes, and technical specifications.  Here are the explanations I use:

Data Model: Just as the foundation of the building is one of the most important components of a stable building, a sound data model is one of the most important foundations for building a Web application.  Defining a data model which is scalable yet stable will allow the application to grow while assuring maximum performance and up-time.

Wireframes: Architectural building drawings are an extremely useful and efficient way to communicate so many aspects of the building design between the customer and architect.  The saying “a picture is worth a thousand words” proves very true here - in a single page, overall layout, window and door locations, room flow, and many other aspects are communicated.  Wireframes serve a similar purpose.  They allow the customer and Web architect to be talking the same language by viewing a rough mockup of all pages/screens within a web application and understand the the overall layout, page flows, etc.

Technical Specifications: Most homeowners are aware of where their lights and light switches, sinks, and heating/cooling vents are located (sometimes defined in the building drawings); but most aren’t (and don’t care to be) aware of the wiring, piping, and venting behind the walls.  The technical specifications is the plumbing, electrical, and venting behind the scenes - the technical stuff that ties everything together.

I find these comparisons help clients who are not as familiar with designing and building Web applications to understand the purpose of the documents produced during the design phase.  Hopefully they will help you as well!

Force.com 40 Innovation Showcase - Reside semi-finalist presentation

Monday, October 26th, 2009

Reside recently had the opportunity to present at the semi-finalist round of the Force.com 40 Innovation Showcase.  Salesforce.com is using the opportunity recognize the apps and businesses that are being built on their platform, and the top 40 will be showcased at Dreamforce ‘09 (we’ll be there).

Eric Scheel, from Reside, presented our work around FICO’s Decision Management Community.  The innovation wasn’t the community, but the way the Force.com platform enabled us to integrate 5 SaaS apps while building a consistent community feel that enables FICO to interact with their global customers in a 24/7 enviornment.  As Seth Godin reminds us in his book, Tribes, and Forrestor helps educate businesses about the Groundswell, the need for companies to continue to engage their customers becomes more apparent and mainstream.

The judges panel was filled with Force.com arhictects and marketers (big thanks to Mark Trang for organizing the event) as well as high-tech VC firms.  In round three, 20 companies were competing for the final spots.  Each presenter was given 7 minutes to do a live demo of the app, describe its roadmap and how it will be disruptive in the market.  The innovation was outstanding.  Companies were being launched around the apps they developed on the Force.com platform in weeks or months.  The judges grilled the presenters on their apps market opportunity, their pricing models and how they were going to moneitize their products.  The day went fast.

The winner of the Audience vote was an education SaaS app done by Skoodat.  Their goal for the app - transform the entire education system and they just might!

We find out if we’ll be in the top 40 next Monday.  Wish us luck.

Yo T-Bird Kanicki – do you Google Sidewiki?

Tuesday, October 6th, 2009

Today customers and general Web users are having more to say about websites. People are being enabled to contribute to any Web page and help others by posting comments about that Web page, with some of the best comments being shown in the sidebar for all users to view. The feature is integrated with Google Profiles, so you can find more information about the author and read other Sidewiki comments. This feature has gotten both sides talking, some love it, some hate it…you be the judge… check out the Sidewiki for Google.                                                                                                   

Tweet and They Will Give

Friday, September 25th, 2009

Just read an interesting article from Fast Company on how non-profits are using Twitter to raise funds. Most notably the organizations that are Tweeting didn’t intend it to be a fund raising activity but rather a chance to interact and communicate with their audiences. However; it comes at no surprise that this type of real-time communication drives contributions and giving.

Let’s look at the traditional model of fund raising for a non-profit. The yearly drives, the direct mail detailing desperate financial woes, give now or we go under. As a contributor to several non-profits it always irks me when I have no clue what is being done with the green backs. Especially the smaller non-profits. This might sound judgmental, rude, or selfish but the point I’m driving at is we all give to movements and causes that we are passionate about. But if I don’t know what’s going on, how do we keep the passion.

Non-profits are quickly learning that the best way to raise funds is to make it personal and timely. Let us know what’s going on. What is happening. Where do you need help today. It’s that personal timely connection that brings us into the field. We can see, taste and smell the village of an impoverished child, the cold of the homeless family, the despair of refugees. Give us that and we will be engaged. You’ll barely have to ask and our checkbooks will open. Just point us in the right direction.

For profits should take note. Make it real, timely and informative. Empathize with us or get us involved. Its all about relationships and trust. You’ll barely need to ask for the sale.

Job description: Tweeting to Tweeps Could Twitter Create More Jobs?

Wednesday, August 26th, 2009

Months before my college graduation, my classmates and I were watching the global economy crumble and wondering how we were going to find jobs.  Since my graduation, I’ve seen a trend in my classmates who have recently been hired: many of them are forging careers in the social media realm. Five years ago, companies would have never thought of hiring someone to manage “Tweets”, or give daily promotions to hundreds of thousands of people over social media sites. What was once purely social, entertaining and “off-limits” to every demographic besides college students is now part of many business professionals’ day-to-day tasks.

The unstable economy has forced companies to become innovative with their marketing dollars. They have found that social media is a wonderful asset to their organization not only because they can gain unbelievable exposure, but also because it is relatively inexpensive, with strategy and manpower as their biggest costs. Nielsen’s latest statistics report that Twitter drew 7 million unique users in February 2009, an increase from the 475,000 unique users they had in February of last year. As companies begin to realize the value of using sites such as Twitter and Facebook, they are putting more time and energy into these sites each day. This investment will no doubt increase over time, requiring companies to hire staff with the sole responsibility of managing social media sites. According to CNBC.com, JetBlue already has ten employees working on Twitter, with two or three on the site at all times.

Total advertising budgets have been on the decline over the past year; however, social media marketing budgets are estimated to grow (CNBC.com). Forrester recently estimated social media marketing budgets will increase by more than 30 percent each year for the next five years, putting spending on pace to reach $3 billion by 2014. Due to the increase in the social media budgets and the value companies are beginning to see in these sites, I wouldn’t be surprised to see more Web-savvy college graduates finding work in this emerging field.

Cloud services beat economical odds

Monday, August 17th, 2009

In economical conditions like these, no company goes untouched.  And though Reside has certainly felt the impact of the changing marketplace, it’s been interesting - and affirming - to see our business sustained and growing during a challenging economy.  In fact, we’ve just closed on two of our top sales months in the 8+ year history of our firm.  Is it just a matter of luck?  A fluke?  I’ve been watching carefully from my “marketing” vantage point, and I truly don’t think so.

As a provider of Web services, Reside has seen consistent year-over-year sales growth since our start in 2001.  But in this especially unique economy, Reside’s expertise in cloud services (Cloud Computing) seems to have secured for us a unique competitive edge.  [Learn more about Cloud Computing here.]  We didn’t plan our strategy around the economy.  In fact, our strategy has always centered on bringing maximum value to our clients, using the Web.  And with the maturation of cloud offerings, it only makes sense for our services to focus in this area.

Growing demand from our clients and prospects points to the validity of the cloud model and its ability to truly deliver value to businesses.  And considering some of the following statistics and predictions on the topic, it’s not surprising that we should be experiencing a boom in sales at this time when companies are seeking more value for less spend.  Take a look:

Gartner predicts that cloud services will vault from $46.4 Billion in 2008 to $150.1 billion by 2013.  CIO Magazine tells us that 47% of CIO’s surveyed are using the cloud or researching it.  And Nucleus Research has established that “Speed to ‘go live’ is five times faster in the cloud,” and also states that “Cloud development offers more rapid time to value, lower cost and greater ongoing flexibility [compared to traditional software or Web solutions].”

So, is our business strategy economy-proof?  Certainly none of us can predict the future.  But judging from the recent past, and looking toward the emerging offerings in the cloud, it seems clear that experienced service providers in this niche can expect to grow.  It’s a good time to have your head - and business - in the clouds.

What could Trent Reznor and Nielsen possibly have in common?

Wednesday, July 22nd, 2009

Nielsen recently released a report on consumer trust in brands; what resources do they trust the most, least, etc.  The report proves that consumers trust recommendations from people they know the most, followed by opinions posted online, then brand websites.  Similar to this data, I was reading a very interesting blog post by Trent Reznor, the lead singer and founder of the band Nine Inch Nails, where he states that the most effective way of marketing (the only marketing that matters) is word of mouth advertising.  Coincidence?  I think not.   Trent goes on to discuss successful marketing of a new unknown artist starts by establishing your goals, who you are, what you want to accomplish (your brand promise).

It seems so simple, right?  It is - if your goals are clearly defined, you know who you are, what you stand for, and have a good product.  In that case, word of mouth advertising will be your best friend.  It doesn’t matter if you’re an unknown band trying to garner your first fan or a multi-national corporation building a new-media marketing plan.  The days of personal recommendation are back.  People like to pass on great experiences - be they with good customer service or killer music.

Take it from Trent Reznor and Nielsen - word of mouth advertising is the most trusted and only marketing that matters.  Before “joining the conversation” (over-used social media buzzwords), take a look internally and make sure you know who you are and what you stand for first.  If that’s clearly defined (and right), people will do all the marketing that matters for you.

trust_in_advertising

How SaaS saved my…….pocketbook

Tuesday, July 21st, 2009

If working at Reside wasn’t enough of a reason to fall deeply in love with cloud computing, and SaaS applications -  I was moved yet again by a very personal experience with a Cloud based SaaS application.

As a trained Economist I’m hard wired to appreciate money, financial systems, and finance management.  Embarrassing to admit, simple words like supply and demand excite me.  I won the nation-wide stock market game in 6th grade and bought my first annuity the day I turned 18.  With all of that said, I’ve been a long time Quicken user.  I like spreadsheets and percentages, budgets, accounts paid vs. receivable, I need to know where my money goes.

Well, about 6 months ago I pulled the plug on Quicken and registered for the SaaS application Mint.  I appreciated the quality of the site design (yes, this first impression DID make me trust the site), the simplicity of the product, loved that it synced with a beautifully designed iPhone app, and it was web based.  Some people might be a little scared to give all financial information to a web-based application, but after hearing that the Director of Marketing at FICO used it, I had to believe it was safe enough for me.

Today, the decision to sign up for this product saved me $139.99.  I logged in to see a transaction tagged as being from an unrecognized vendor.  A quick login to my credit card company verified that I didn’t know who/what the charge was for.  Ironically enough, my wife had been scammed into registering us for “free” identity theft protection by simply cashing a mail-in rebate check (note to self, read all small print on the back of the check).  A quick call to this company and 15 mins of disputing their charges resulted in a refund.

Moral of the story: if I hadn’t trusted the security/usability/functionality of this SaaS application - I likely would’ve missed this transaction and spent $139 that I didn’t want to spend on a service that I absolutely didn’t want.

NOTE: Reside and/or myself are in no way associated/affiliated with Mint.com.