Hundreds of marketers attended the Integrated Marketing Summit this week to learn about how the business of marketing is changing and how to effectively reach their customers. Reside’s Co-Founder, Eric Scheel, presented on Social CRM, an emerging topic that is important for marketers to understand and evangelize throughout their organizations. Eric’s presentation illustrates how Social CRM goes beyond Facebook, Twitter and LinkedIn and gives a unique opportunity for companies to engage, differentiate, innovate and grow. Feel free to view and download Eric’s presentation, “Social CRM: The New Engagement Realm,” and see for yourself how Social CRM tools can drive brand loyalty, monitor brand health and inspire innovation.
Archive for the ‘Social Networking’ Category
Social CRM: The New Engagement Realm
Thursday, May 27th, 2010Tags: Social CRM
Posted in Cloud Integration, Communities / Portals, Force.com, Innovation, Marketing, Salesforce.com, Social Networking, Trends / Statistics | 2 Comments »
Reside Rocks the TEKNE Awards
Monday, November 9th, 2009Reside’s support of the high tech industry included being a Platinum Sponsor at the 2009 Tekne Awards held in late October. The event was inspiring, a great chance to see some of Minnesota’s most cutting-edge companies and products. I was also impressed by the talented students who were chosen as scholarship finalists. I wanted to share this video clip of Reside’s Matt Johnson (MJ) being interviewed on site at Tekne.
Reside looks forward to continuing to support the Minnesota High Tech Association and the Tekne Awards
Tags: MHTA, Tekne Awards
Posted in Awards / Recognition, Communities / Portals, Innovation, Marketing, Social Networking, Uncategorized | No Comments »
Tweet and They Will Give
Friday, September 25th, 2009Just read an interesting article from Fast Company on how non-profits are using Twitter to raise funds. Most notably the organizations that are Tweeting didn’t intend it to be a fund raising activity but rather a chance to interact and communicate with their audiences. However; it comes at no surprise that this type of real-time communication drives contributions and giving.
Let’s look at the traditional model of fund raising for a non-profit. The yearly drives, the direct mail detailing desperate financial woes, give now or we go under. As a contributor to several non-profits it always irks me when I have no clue what is being done with the green backs. Especially the smaller non-profits. This might sound judgmental, rude, or selfish but the point I’m driving at is we all give to movements and causes that we are passionate about. But if I don’t know what’s going on, how do we keep the passion.
Non-profits are quickly learning that the best way to raise funds is to make it personal and timely. Let us know what’s going on. What is happening. Where do you need help today. It’s that personal timely connection that brings us into the field. We can see, taste and smell the village of an impoverished child, the cold of the homeless family, the despair of refugees. Give us that and we will be engaged. You’ll barely have to ask and our checkbooks will open. Just point us in the right direction.
For profits should take note. Make it real, timely and informative. Empathize with us or get us involved. Its all about relationships and trust. You’ll barely need to ask for the sale.
Tags: communications, fund raising, Marketing, non-pofit, Sales, social media, Tweets, twitter
Posted in Communities / Portals, Marketing, Social Networking, Uncategorized, Web / Internet | No Comments »
Job description: Tweeting to Tweeps Could Twitter Create More Jobs?
Wednesday, August 26th, 2009Months before my college graduation, my classmates and I were watching the global economy crumble and wondering how we were going to find jobs. Since my graduation, I’ve seen a trend in my classmates who have recently been hired: many of them are forging careers in the social media realm. Five years ago, companies would have never thought of hiring someone to manage “Tweets”, or give daily promotions to hundreds of thousands of people over social media sites. What was once purely social, entertaining and “off-limits” to every demographic besides college students is now part of many business professionals’ day-to-day tasks.
The unstable economy has forced companies to become innovative with their marketing dollars. They have found that social media is a wonderful asset to their organization not only because they can gain unbelievable exposure, but also because it is relatively inexpensive, with strategy and manpower as their biggest costs. Nielsen’s latest statistics report that Twitter drew 7 million unique users in February 2009, an increase from the 475,000 unique users they had in February of last year. As companies begin to realize the value of using sites such as Twitter and Facebook, they are putting more time and energy into these sites each day. This investment will no doubt increase over time, requiring companies to hire staff with the sole responsibility of managing social media sites. According to CNBC.com, JetBlue already has ten employees working on Twitter, with two or three on the site at all times.
Total advertising budgets have been on the decline over the past year; however, social media marketing budgets are estimated to grow (CNBC.com). Forrester recently estimated social media marketing budgets will increase by more than 30 percent each year for the next five years, putting spending on pace to reach $3 billion by 2014. Due to the increase in the social media budgets and the value companies are beginning to see in these sites, I wouldn’t be surprised to see more Web-savvy college graduates finding work in this emerging field.
Tags: Facebook, Interactive, social media, twitter
Posted in Social Networking, Uncategorized, Web / Internet | 1 Comment »
What could Trent Reznor and Nielsen possibly have in common?
Wednesday, July 22nd, 2009Nielsen recently released a report on consumer trust in brands; what resources do they trust the most, least, etc. The report proves that consumers trust recommendations from people they know the most, followed by opinions posted online, then brand websites. Similar to this data, I was reading a very interesting blog post by Trent Reznor, the lead singer and founder of the band Nine Inch Nails, where he states that the most effective way of marketing (the only marketing that matters) is word of mouth advertising. Coincidence? I think not. Trent goes on to discuss successful marketing of a new unknown artist starts by establishing your goals, who you are, what you want to accomplish (your brand promise).
It seems so simple, right? It is - if your goals are clearly defined, you know who you are, what you stand for, and have a good product. In that case, word of mouth advertising will be your best friend. It doesn’t matter if you’re an unknown band trying to garner your first fan or a multi-national corporation building a new-media marketing plan. The days of personal recommendation are back. People like to pass on great experiences - be they with good customer service or killer music.
Take it from Trent Reznor and Nielsen - word of mouth advertising is the most trusted and only marketing that matters. Before “joining the conversation” (over-used social media buzzwords), take a look internally and make sure you know who you are and what you stand for first. If that’s clearly defined (and right), people will do all the marketing that matters for you.
Tags: Interactive, Marketing, social media, social network, twitter
Posted in Marketing, Rock & Roll, Social Networking, Web / Internet | No Comments »
Teach your Landing Pages to be More Social (Media)
Tuesday, July 7th, 2009As I would expect from a company that is a leading provider of marketing tools for the web, Eloqua knows a thing or two when it comes to building relationships with prospective clients. They have also done a couple of simple (some might say obvious) things to ensure that their marketing campaigns are as effective as possible.
Color me impressed when opened one of their recent email marketing blasts. When I did this, here’s what I landed on:
Whoa! Now this is a landing page that’s all business (social business, that is). No extraneous verbiage here to dissuade you from taking another action.
Here’s a couple of thoughts I have on this page:
- Eloqua doesn’t expect the user to make a purchase exclusively from the email, so there is no need to have sales copy on the page.
- There is more value to Eloqua for you to pass-it-on to your friends and colleagues, which makes social media a natural fit.
- If you’re interested, why not purchase a copy of the book by clicking on the Amazon link.
- And, oh, if you are interested in learning more about Eloqua’s platform, check out these videos at the bottom of the page.
This is a great landing page because all the actions they present you with either:
- Position Eloqua as an expert (book chapter download)
- Help promote Eloqua (social media)
- Generate direct revenue (book sales)
- Move you down the sales funnel (viewing videos)
Anyaction you take on this page (save for closing it outright) is beneficial to Eloqua. This means that by adding some simple social media links to their landing pages, Eloqua has enabled their prospects to help them broaden their marketing reach.
As Fred Wilson of Twitter recently said, Twitter’s value is in “The Power Of Passed Links”. Looks like Eloqua got the message.
Posted in Marketing, Social Networking, Web / Internet | 2 Comments »
Social Networking: The Generation Gap
Friday, June 26th, 2009When having a conversation with my parents, I cannot help but use newly coined verbs such as “Facebooking,” “tagged” or “tweeted.” This social network lingo often leaves them looking dazed and confused due to the lack of knowledge they have regarding these new virtual worlds. Their world of land lines, invitations by snail mail and conversations in the street or at the grocery store is not my world. Mine is the constant connection the “Millennial” generation has with each other through social media.
Social media has become a part of my daily routine just as brushing my teeth has. My cell phone is the first piece of technology I pick up in the morning. I tell myself it poses as my alarm clock; however, I am more interested in whether or not I missed a text message overnight from a friend than waking up on time.
As I devour my bowl of cereal, I log on to the three websites I have to view before I head out the door: my email account, my Facebook account and lastly, CNN.com. I check these sites throughout the day to keep myself updated on headlines and the latest videos or promotions. I want to find out what I am missing, and do so by staying connected to these sites.
Why do I feel the need to obsessively check as soon as I wake up and throughout the day? Information is constantly being shared and is accessible from many different outlets. If I do not stay on top of this information I may miss something, shared via email, Facebook or a text message.
Facebook keeps me up-to-date on my social circle. Rather than calling friends to see what they are up to during the day like my parents might, I see what people are doing today by checking their statuses or viewing the events pages. Though this is far less personal than calling a friend and having a conversation, it is much faster and more convenient. My friends and I use Facebook to relay casual invitations to events which previously required phone calls or mailings, such as invitations to Bar-B-Ques and weekends at the cabin. I also use Facebook and Twitter as my information outlet on the latest products, brands and to promote things I feel passionate about.
Social media has shaped the “Millennial” generation and has the grabbed the attention of marketers everywhere. Now that marketers are aware of how attached the ‘twenty-somethings’ are to their social media outlets, they can use these tools to their advantage. Creating a Facebook page and posting printable coupons and upcoming events is a great way to market a product. Not only does it drive in-store traffic, it also creates unbelievable awareness to the millions of other people on Facebook. People involved in social media enjoy interactive advertisements. Volkswagen recently made a brilliant move by tapping into social networking using Twitter as a marketing outlet. Essentially, the ad took your Twitter name and the main key words you’ve been tweeting about and then picked which Volkswagen car fit your personality. I heard about this ad through a co-worker’s tweet and then I tweeted about the ad to generate more traffic for Volkswagen.
If companies want to grab the attention of young, social media gurus they must focus their marketing on interactive advertisements such as polls, quizzes, videos and printable coupons. The once effective marketing channels, such as radio announcements and billboards, are not as effective to my generation. To have an effective advertisement, companies must allow their customers interact with their brand and discover how their lives relate to the product or service, via social media.
Tags: Facebook, Interactive, social media, twitter
Posted in Communities / Portals, Social Networking, Web / Internet | No Comments »
Babies, Blogs and Bulletin Boards
Monday, June 8th, 2009These days, I definitely have baby on the brain. And my Web logs would prove it. With approximately 12 weeks to go before my third-born makes his or her arrival, I’m kicking into early nesting mode, scouring the Web for all the gidgets and gadgets our newborn will need (okay, more like stuff I want, since we already have everything we’d need…but that’s beside the point).
Along with cyber-shopping, I’ve spent time online tracking the development of my unborn child, catching up on some pregnancy-focused health and wellness topics (but still eating whatever I crave, because what the heck!), and reading about what I can expect from my two older children once baby arrives.
And though I’ve done all of this before, there is one major difference between my Web interactions during this pregnancy versus my last, nearly four years ago. The difference is called the “social Web”, and it’s completely changed the way that I, and many others, are finding, sharing and creating information online. What was once a one-way quest for information has become a multi-dimensional cyber-conversation.
These days, my online shopping choices are based more on reviews from other mommies than on product descriptions from manufacturers. And when I need parenting insights, I rely more heavily on “real life” blogs and bulletin boards than advertiser-driven content engines. And I’m not alone in my online preferences.
According to the 2009 Women and Social Media Study from iVillage, BlogHer and Compass Partners, “Millenials” (women ages 18-26) and “Generation X” (women ages 27-43) are the largest segments of social media users, representing a powerful audience of moms and other women with major purchasing power. (Article by MediaPost here.)
And among the women surveyed, topics that rank high include parenting (70%), pregnancy/ baby (71%) and health/wellness (71%) as key message board topics. It turns out that some of the richest content on the Web centers around my key personal interests. Lucky for me!
The good news is, you don’t have to be pregnant, or even female, to enjoy the bounty of information and conversation that is available online. The social Web is creating targeted, relevant content for virtually any person, with any interest, in any walk of life. So go ahead and use it to your advantage, and contribute new content for others’ benefit. (Especially if you have any insight into free-standing baby jumpers, as I’m looking for reviews and deals!)
For more on the topic of Women and social media, check out the full article, titled “Women Look To Online Peers For Product Reviews” by MediaPost here.
Tags: babies, blog, bulletin board, consumer reviews, Generation X, Millenials, pregnancy, social media, women
Posted in Cloud Computing, Communities / Portals, Social Networking, Uncategorized, Web / Internet | 4 Comments »
Why Apple Should Buy Twitter
Wednesday, May 13th, 2009Twitter; the social site that’s taking the world by storm. I won’t waste time talking about what Twitter is, why you should do it, the unique ways to market with it, that’s been covered enough.
What I do want to talk about is why I think an Apple / Twitter deal would be a success.
Rumors are flying about the valuation of Twitter. Offers from Facebook, talks with Google, and now a rumored $700M cash offer from Apple have the blogosphere in a frenzy. My opinion of the phenomenon: Facebook, nah.. Google, maybe.. Apple - yes. Truth be told I’m an apple fan-boy. I have 2 Apple PC’s at home, 2 ipods ,an iphone, and I even stop fast-forwarding the DVR if I see the “Hi I’m a Mac” commercials.
In the last few years Apple has done something remarkable; salvage the recording industry from certain death. The first version of Napster and the mp3 changed the record business forever. Music was instantly de-valued and giant record companies lost their grip on the most important revenue stream they had; CD sales. Enter Apple, the ipod and itunes. Apple decided that it would go toe to toe with the free digital music revolution and fight it with a simple piece of hardware (ipod) and it’s software counterpart (itunes). These two now household staples are accountable for billions of paid for song purchases, movies rentals, application purchases, etc. With the invent of the iphone, digital e-commerce is at your fingertips and your favorite media is a multi-touch away.
This reason alone is why I think Apple should buy Twitter and in doing so, develop Twitter’s business model into something enormous. As it is now, Twitter is still a phenomenon. It hasn’t made a dollar but it’s worth a fortune (yes I did mean to write that). The idea is brilliant; both simplistic and revolutionary. In my opinion though, Twitter does need help. It needs a company like Apple to realize their vision by further integrating Twitter into hardware (iphone, ipod touch, macs, etc) and building out the software counterpart further. I feel like Apple could keep the simplicity of 140 characters while realizing the revenue potential that’s waiting to be unleashed.
Imagine a world where your friend tweets about a new song they heard while watching Grey’s Anatomy, you read that tweet and are able to buy both without ever leaving twitter, I don’t think we’re too far away from seeing that happen and I wouldn’t be surprised if Apple is the one to help get them there.
Tags: apple, Marketing, twitter
Posted in Rock & Roll, Social Networking, Web / Internet | No Comments »
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What Would Google Do?
Tuesday, November 17th, 2009Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:
The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.
While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!
Tags: Google, Google Juice, Jeff Jarvis, social media, social network, What would Google Do?
Posted in Business Strategies, Communities / Portals, Innovation, Marketing, Opinion / Commentary, Social Networking, Web / Internet | No Comments »