Archive for the ‘Marketing’ Category

2009: The Tweetest Year Ever

Wednesday, December 30th, 2009

Could the social media trend in 2009 be explained in 140 characters or less? For those of you tweeting out there, you could make it happen. For those of you who have yet to grasp the Twitter world or need some more explanation on how much impact one tweet or a Facebook post can have, there is still some  time to learn. Let’s first see how social media has impacted the past year, and then look at what the predictions are for social media in 2010.

To show just how big of an impact social media has made in our world, consider some of the biggest news stories of the year. Some of the top breaking news stories of 2009 spread simultaneously as the event was unfolding via Twitter. This includes stories such as the Miracle of the Hudson River, where the first news and pictures broke over Twitter accounts, as well as the death of Michael Jackson. And who can forget the rapid spread of Susan Boyle’s amazing talent, gaining close to 83 million views on YouTube? 

Social media also added a creative spin to some marketing campaigns. The low-budget film, “Paranormal Activities” turned into a worldwide success and illustrated how powerful social media can be. The campaign had fans demand to see the movie through Facebook and Twitter. The “Paranormal Activities” social media campaign centered on attracting  movie watchers to share their eagerness and excitement about the movie across social media sites; once 1,000,000 people demanded to see the film on the Facebook fan page, there was a wide release of the movie. This social media campaign proved to save money and hit the right market. Will future movie campaigns go the social media route to advertise and create buzz?

There are many predictions as we enter a new year regarding the financial markets, the economy, even Tiger Woods’ social life. This year we cannot hide from the social media predictions of 2010, something that couldn’t be found a decade ago! Here are some interesting predictions I came across:

1. Social media sites will become more exclusive. Users will begin to “hide” information in order to get more value out of their networks and filter out the clutter. This creates more of a niche for organizations and marketers to reach the right consumers.

2. Corporations will leverage social media. More organizations will follow in Best Buy’s footsteps by using a social media outlet like Twelpforce  to cut costs and serve customers more effectively.

3. Social media becomes more mobile. The obsession of constantly being connected has not subsided, and the restrictions on social networking at organizations have increased. As a result, sales of smart phones continue to skyrocket to feed the social media addiction. We will continue to see more and/or better versions of social media pages, and an increase of accessing these sites via mobile devices.

The use of social media has boomed in 2009 with sites such as Twitter and Facebook, and it is exciting to hear predictions on how the use of social media will continue to increase and improve in 2010.

Here’s to creating buzz with 140 characters in 2009, and staying connected in 2010!

What Would Google Do?

Tuesday, November 17th, 2009

Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:

  • Give control to your clients.
  • Be free.
  • Act fast.
  • Iterate.
  • Leverage the wisdom of crowds.
  • How to get ‘Google Juice’ to juice your popularity, links, etc.

The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.

While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!

Reside Rocks the TEKNE Awards

Monday, November 9th, 2009

 Reside’s support of the high tech industry included being a Platinum Sponsor at the 2009 Tekne Awards held in late October. The event was inspiring, a great chance to see some of Minnesota’s most cutting-edge companies and products. I was also impressed by the talented students who were chosen as scholarship finalists. I wanted to share this video clip of Reside’s Matt Johnson (MJ) being interviewed on site at Tekne.

 http://www.vimeo.com/7420498

Reside looks forward to continuing to support the Minnesota High Tech Association and the Tekne Awards

Join Reside at Dreamforce

Wednesday, September 30th, 2009

Dreamforce is fast approaching and Reside is planning for a successful trip to San Francisco in November (Nov. 17-20). We’ll be sponsoring a pod within the 12,000-attendee Expo at the Moscone Center and look forward to meetings with clients and prospects who will all be there eager to learn what’s next from Salesforce.com. Join us as we uncover more power to meet business needs in the cloud. And the performance by the Black Crowes is sure to make it a memorable event.

If you’re interested in attending Dreamforce, Saleforce.com’s seventh annual user and developer global gathering or you’d like to learn more about Reside’s participation in the event, go to http://www.reside.biz/dreamforce09.html.There are a couple days left for prospects and clients of Reside to enjoy a $100 discount off of the regular conference cost. So check it out now!

If you’re already planning on attending, please send an email to Tina Puente (tpuente@reside.biz). Tina handles business development for Reside and will be working hard to make sure we have a chance to see all of our clients and prospects in person while we’re at Dreamforce.

Tweet and They Will Give

Friday, September 25th, 2009

Just read an interesting article from Fast Company on how non-profits are using Twitter to raise funds. Most notably the organizations that are Tweeting didn’t intend it to be a fund raising activity but rather a chance to interact and communicate with their audiences. However; it comes at no surprise that this type of real-time communication drives contributions and giving.

Let’s look at the traditional model of fund raising for a non-profit. The yearly drives, the direct mail detailing desperate financial woes, give now or we go under. As a contributor to several non-profits it always irks me when I have no clue what is being done with the green backs. Especially the smaller non-profits. This might sound judgmental, rude, or selfish but the point I’m driving at is we all give to movements and causes that we are passionate about. But if I don’t know what’s going on, how do we keep the passion.

Non-profits are quickly learning that the best way to raise funds is to make it personal and timely. Let us know what’s going on. What is happening. Where do you need help today. It’s that personal timely connection that brings us into the field. We can see, taste and smell the village of an impoverished child, the cold of the homeless family, the despair of refugees. Give us that and we will be engaged. You’ll barely have to ask and our checkbooks will open. Just point us in the right direction.

For profits should take note. Make it real, timely and informative. Empathize with us or get us involved. Its all about relationships and trust. You’ll barely need to ask for the sale.

Cloud services beat economical odds

Monday, August 17th, 2009

In economical conditions like these, no company goes untouched.  And though Reside has certainly felt the impact of the changing marketplace, it’s been interesting - and affirming - to see our business sustained and growing during a challenging economy.  In fact, we’ve just closed on two of our top sales months in the 8+ year history of our firm.  Is it just a matter of luck?  A fluke?  I’ve been watching carefully from my “marketing” vantage point, and I truly don’t think so.

As a provider of Web services, Reside has seen consistent year-over-year sales growth since our start in 2001.  But in this especially unique economy, Reside’s expertise in cloud services (Cloud Computing) seems to have secured for us a unique competitive edge.  [Learn more about Cloud Computing here.]  We didn’t plan our strategy around the economy.  In fact, our strategy has always centered on bringing maximum value to our clients, using the Web.  And with the maturation of cloud offerings, it only makes sense for our services to focus in this area.

Growing demand from our clients and prospects points to the validity of the cloud model and its ability to truly deliver value to businesses.  And considering some of the following statistics and predictions on the topic, it’s not surprising that we should be experiencing a boom in sales at this time when companies are seeking more value for less spend.  Take a look:

Gartner predicts that cloud services will vault from $46.4 Billion in 2008 to $150.1 billion by 2013.  CIO Magazine tells us that 47% of CIO’s surveyed are using the cloud or researching it.  And Nucleus Research has established that “Speed to ‘go live’ is five times faster in the cloud,” and also states that “Cloud development offers more rapid time to value, lower cost and greater ongoing flexibility [compared to traditional software or Web solutions].”

So, is our business strategy economy-proof?  Certainly none of us can predict the future.  But judging from the recent past, and looking toward the emerging offerings in the cloud, it seems clear that experienced service providers in this niche can expect to grow.  It’s a good time to have your head - and business - in the clouds.

What could Trent Reznor and Nielsen possibly have in common?

Wednesday, July 22nd, 2009

Nielsen recently released a report on consumer trust in brands; what resources do they trust the most, least, etc.  The report proves that consumers trust recommendations from people they know the most, followed by opinions posted online, then brand websites.  Similar to this data, I was reading a very interesting blog post by Trent Reznor, the lead singer and founder of the band Nine Inch Nails, where he states that the most effective way of marketing (the only marketing that matters) is word of mouth advertising.  Coincidence?  I think not.   Trent goes on to discuss successful marketing of a new unknown artist starts by establishing your goals, who you are, what you want to accomplish (your brand promise).

It seems so simple, right?  It is - if your goals are clearly defined, you know who you are, what you stand for, and have a good product.  In that case, word of mouth advertising will be your best friend.  It doesn’t matter if you’re an unknown band trying to garner your first fan or a multi-national corporation building a new-media marketing plan.  The days of personal recommendation are back.  People like to pass on great experiences - be they with good customer service or killer music.

Take it from Trent Reznor and Nielsen - word of mouth advertising is the most trusted and only marketing that matters.  Before “joining the conversation” (over-used social media buzzwords), take a look internally and make sure you know who you are and what you stand for first.  If that’s clearly defined (and right), people will do all the marketing that matters for you.

trust_in_advertising

Teach your Landing Pages to be More Social (Media)

Tuesday, July 7th, 2009

As I would expect from a company that is a leading provider of marketing tools for the web, Eloqua knows a thing or two when it comes to building relationships with prospective clients. They have also done a couple of simple (some might say obvious) things to ensure that their marketing campaigns are as effective as possible.

Color me impressed when opened one of their recent email marketing blasts. When I did this, here’s what I landed on:

Eloqua Landing Page

Eloqua Landing Page

Whoa! Now this is a landing page that’s all business (social business, that is). No extraneous verbiage here to dissuade you from taking another action.

Here’s a couple of thoughts I have on this page:

  • Eloqua doesn’t expect the user to make a purchase exclusively from the email, so there is no need to have sales copy on the page.
  • There is more value to Eloqua for you to pass-it-on to your friends and colleagues, which makes social media a natural fit.
  • If you’re interested, why not purchase a copy of the book by clicking on the Amazon link.
  • And, oh, if you are interested in learning more about Eloqua’s platform, check out these videos at the bottom of the page.

This is a great landing page because all the actions they present you with either:

  • Position Eloqua as an expert (book chapter download)
  • Help promote Eloqua (social media)
  • Generate direct revenue (book sales)
  • Move you down the sales funnel (viewing videos)

Anyaction you take on this page (save for closing it outright) is beneficial to Eloqua. This means that by adding some simple social media links to their landing pages, Eloqua has enabled their prospects to help them broaden their marketing reach.

As Fred Wilson of Twitter recently said, Twitter’s value is in “The Power Of Passed Links”. Looks like Eloqua got the message.

Coloring Outside the Lines

Thursday, July 2nd, 2009

No one would accuse auto manufacturers of being an overly creative bunch of folks. They typically have stuck to tried-and-true methods when it comes to their products and marketing. Incremental improvements year-after year with with the model-line refresh every five years. Their ads exhibit this too. Think of all the ads showing the new model effortlessly moving along a costal highway while the announcer rattles off the amazing new features.

This type of ad is par for the course, but recently I saw a car commercial that actually had me unabashedly grinning ear-to-ear. And it took a few minutes for that grin to wear off my face. Who was this for, you may ask? Well, before I answer that question let me tell you where I saw this ad, because it wasn’t on TV and, no, it not YouTube either. The answer is Vimeo. Yes, it’s one of those lesser-known sites that’s been embraced by the cool-kid hipster set.

Check it out:

Vimeo Video

You smiling? Well, even if your response was “meh”, let me give you three reasons why I think that this is something special.

  1. They did something unexpected. The last thing I was expecting to see was to have this video co-op the entire browswer window to tell its story. When the browser went dark, it truly captured my attention. Not just my half-attention. But they didn’t simply make the screen go dark to have my full attention. That would have been half-way obvious. Instead they used it as part of their story telling vehicle (no pun intended).
  2. They broke outside the constraints (literally). Doing video on the web has typically been serverd in two flavors normal (a/k/a square) and widescreen. There’s been a couple of exceptions here and there where folks are trying to do something unconventional (Toyota Scion comes to mind), but the vast majority stick to coloring inside the box. That’s what everyone thinks as being “video”, even though that format is a legacy of the TV screens in your grandparent’s house.
  3. Delightful (put a smile on my face). You probably remember the smile I spoke of earlier. And here I am grinning  writing about it too. Granted, I’m a video geek, but I have to smile because what I saw delighted me and that was worth something.

“So what?” you might say. Well look at this snapshot the video’s growth after it was released.

Insight Ad Stats

How often do you see 59,000 people actively choose to watch a car ad — in a single day and over a quarter-million to-date. I’m no media buyer, but I bet a media buyer would kill to get that many people make a choice to watch their ad.