Archive for the ‘Innovation’ Category

Social CRM: The New Engagement Realm

Thursday, May 27th, 2010

Hundreds of marketers attended the Integrated Marketing Summit this week to learn about how the business of marketing is changing and how to effectively reach their customers. Reside’s Co-Founder, Eric Scheel, presented on Social CRM, an emerging topic that is important for marketers to understand and evangelize throughout their organizations. Eric’s presentation illustrates how Social CRM goes beyond Facebook, Twitter and LinkedIn and gives a unique opportunity for companies to engage, differentiate, innovate and grow.  Feel free to view and download Eric’s presentation, “Social CRM: The New Engagement Realm,” and see for yourself how Social CRM tools can drive brand loyalty, monitor brand health and inspire innovation.

Join Reside at the Integrated Marketing Summit

Wednesday, May 19th, 2010

This year’s Integrated Marketing Summit in Minneapolis is approaching quickly, and is sure to be a valuable event for sales and marketing professionals interested in leveraging Social Media. Reside’s Co-Founder and CTO, Eric Scheel, will be sharing his expertise in Social CRM with a presentation that illustrates the innovative opportunities businesses have to engage with their customers through Online Communities, Customer Portals and Innovation Sites. The event is held on Tuesday, May 25th at the Hilton Minneapolis, which includes all speaker sessions, keynotes, meals and a Happy Hour Networking Reception. Come see the trends that are radically changing the landscape of sales, marketing and service in both B2B and B2C organizations!

Detailed information about the event and speakers can be found here

Register today and save 30% by using the following discount code: RESMN10

Hope to see you there!

CloudCamp MSP 2010

Thursday, March 4th, 2010

Big thanks to the “Georges” from enStratus, and Jeff Brand from Microsoft for organizing another great CloudCamp event!  It was very eye-opening to compare this year’s event to the 2009 CloudCamp, as it was obvious that many attendee’s opinions of the cloud has shifted over the course of a year.

At CloudCamp MSP 2009, the majority of the conversations revolved around what the cloud was, what it was not, questioning security and availability, and how organizations could get started reaping the benefits from this new phenomenon.  This year, however, the focus shifted to discussions around how organizations are using the cloud, how they’ve mashed-up best-of-breed cloud applications, and understanding what benefits different cloud service providers - such as Force.com, Amazon, and Google App Engine - provide.  The most tell-tale sign that the perception of the cloud has changed - especially related to security concerns -  was realized by a single tweet from @geekandi: “whoop! Security breakout has 3 people now! :)”.

With this kind of a shift in a year, any speculations on what CloudCamp MSP 2011 will bring?

2009: The Tweetest Year Ever

Wednesday, December 30th, 2009

Could the social media trend in 2009 be explained in 140 characters or less? For those of you tweeting out there, you could make it happen. For those of you who have yet to grasp the Twitter world or need some more explanation on how much impact one tweet or a Facebook post can have, there is still some  time to learn. Let’s first see how social media has impacted the past year, and then look at what the predictions are for social media in 2010.

To show just how big of an impact social media has made in our world, consider some of the biggest news stories of the year. Some of the top breaking news stories of 2009 spread simultaneously as the event was unfolding via Twitter. This includes stories such as the Miracle of the Hudson River, where the first news and pictures broke over Twitter accounts, as well as the death of Michael Jackson. And who can forget the rapid spread of Susan Boyle’s amazing talent, gaining close to 83 million views on YouTube? 

Social media also added a creative spin to some marketing campaigns. The low-budget film, “Paranormal Activities” turned into a worldwide success and illustrated how powerful social media can be. The campaign had fans demand to see the movie through Facebook and Twitter. The “Paranormal Activities” social media campaign centered on attracting  movie watchers to share their eagerness and excitement about the movie across social media sites; once 1,000,000 people demanded to see the film on the Facebook fan page, there was a wide release of the movie. This social media campaign proved to save money and hit the right market. Will future movie campaigns go the social media route to advertise and create buzz?

There are many predictions as we enter a new year regarding the financial markets, the economy, even Tiger Woods’ social life. This year we cannot hide from the social media predictions of 2010, something that couldn’t be found a decade ago! Here are some interesting predictions I came across:

1. Social media sites will become more exclusive. Users will begin to “hide” information in order to get more value out of their networks and filter out the clutter. This creates more of a niche for organizations and marketers to reach the right consumers.

2. Corporations will leverage social media. More organizations will follow in Best Buy’s footsteps by using a social media outlet like Twelpforce  to cut costs and serve customers more effectively.

3. Social media becomes more mobile. The obsession of constantly being connected has not subsided, and the restrictions on social networking at organizations have increased. As a result, sales of smart phones continue to skyrocket to feed the social media addiction. We will continue to see more and/or better versions of social media pages, and an increase of accessing these sites via mobile devices.

The use of social media has boomed in 2009 with sites such as Twitter and Facebook, and it is exciting to hear predictions on how the use of social media will continue to increase and improve in 2010.

Here’s to creating buzz with 140 characters in 2009, and staying connected in 2010!

What Would Google Do?

Tuesday, November 17th, 2009

Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:

  • Give control to your clients.
  • Be free.
  • Act fast.
  • Iterate.
  • Leverage the wisdom of crowds.
  • How to get ‘Google Juice’ to juice your popularity, links, etc.

The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.

While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!

Reside Rocks the TEKNE Awards

Monday, November 9th, 2009

 Reside’s support of the high tech industry included being a Platinum Sponsor at the 2009 Tekne Awards held in late October. The event was inspiring, a great chance to see some of Minnesota’s most cutting-edge companies and products. I was also impressed by the talented students who were chosen as scholarship finalists. I wanted to share this video clip of Reside’s Matt Johnson (MJ) being interviewed on site at Tekne.

 http://www.vimeo.com/7420498

Reside looks forward to continuing to support the Minnesota High Tech Association and the Tekne Awards

Join Reside at Dreamforce

Wednesday, September 30th, 2009

Dreamforce is fast approaching and Reside is planning for a successful trip to San Francisco in November (Nov. 17-20). We’ll be sponsoring a pod within the 12,000-attendee Expo at the Moscone Center and look forward to meetings with clients and prospects who will all be there eager to learn what’s next from Salesforce.com. Join us as we uncover more power to meet business needs in the cloud. And the performance by the Black Crowes is sure to make it a memorable event.

If you’re interested in attending Dreamforce, Saleforce.com’s seventh annual user and developer global gathering or you’d like to learn more about Reside’s participation in the event, go to http://www.reside.biz/dreamforce09.html.There are a couple days left for prospects and clients of Reside to enjoy a $100 discount off of the regular conference cost. So check it out now!

If you’re already planning on attending, please send an email to Tina Puente (tpuente@reside.biz). Tina handles business development for Reside and will be working hard to make sure we have a chance to see all of our clients and prospects in person while we’re at Dreamforce.