Hundreds of marketers attended the Integrated Marketing Summit this week to learn about how the business of marketing is changing and how to effectively reach their customers. Reside’s Co-Founder, Eric Scheel, presented on Social CRM, an emerging topic that is important for marketers to understand and evangelize throughout their organizations. Eric’s presentation illustrates how Social CRM goes beyond Facebook, Twitter and LinkedIn and gives a unique opportunity for companies to engage, differentiate, innovate and grow. Feel free to view and download Eric’s presentation, “Social CRM: The New Engagement Realm,” and see for yourself how Social CRM tools can drive brand loyalty, monitor brand health and inspire innovation.
Archive for the ‘Communities / Portals’ Category
Join Reside at the Integrated Marketing Summit
Wednesday, May 19th, 2010This year’s Integrated Marketing Summit in Minneapolis is approaching quickly, and is sure to be a valuable event for sales and marketing professionals interested in leveraging Social Media. Reside’s Co-Founder and CTO, Eric Scheel, will be sharing his expertise in Social CRM with a presentation that illustrates the innovative opportunities businesses have to engage with their customers through Online Communities, Customer Portals and Innovation Sites. The event is held on Tuesday, May 25th at the Hilton Minneapolis, which includes all speaker sessions, keynotes, meals and a Happy Hour Networking Reception. Come see the trends that are radically changing the landscape of sales, marketing and service in both B2B and B2C organizations!
Detailed information about the event and speakers can be found here
Register today and save 30% by using the following discount code: RESMN10
Hope to see you there!
2009: The Tweetest Year Ever
Wednesday, December 30th, 2009Could the social media trend in 2009 be explained in 140 characters or less? For those of you tweeting out there, you could make it happen. For those of you who have yet to grasp the Twitter world or need some more explanation on how much impact one tweet or a Facebook post can have, there is still some time to learn. Let’s first see how social media has impacted the past year, and then look at what the predictions are for social media in 2010.
To show just how big of an impact social media has made in our world, consider some of the biggest news stories of the year. Some of the top breaking news stories of 2009 spread simultaneously as the event was unfolding via Twitter. This includes stories such as the Miracle of the Hudson River, where the first news and pictures broke over Twitter accounts, as well as the death of Michael Jackson. And who can forget the rapid spread of Susan Boyle’s amazing talent, gaining close to 83 million views on YouTube?
Social media also added a creative spin to some marketing campaigns. The low-budget film, “Paranormal Activities” turned into a worldwide success and illustrated how powerful social media can be. The campaign had fans demand to see the movie through Facebook and Twitter. The “Paranormal Activities” social media campaign centered on attracting movie watchers to share their eagerness and excitement about the movie across social media sites; once 1,000,000 people demanded to see the film on the Facebook fan page, there was a wide release of the movie. This social media campaign proved to save money and hit the right market. Will future movie campaigns go the social media route to advertise and create buzz?
There are many predictions as we enter a new year regarding the financial markets, the economy, even Tiger Woods’ social life. This year we cannot hide from the social media predictions of 2010, something that couldn’t be found a decade ago! Here are some interesting predictions I came across:
1. Social media sites will become more exclusive. Users will begin to “hide” information in order to get more value out of their networks and filter out the clutter. This creates more of a niche for organizations and marketers to reach the right consumers.
2. Corporations will leverage social media. More organizations will follow in Best Buy’s footsteps by using a social media outlet like Twelpforce to cut costs and serve customers more effectively.
3. Social media becomes more mobile. The obsession of constantly being connected has not subsided, and the restrictions on social networking at organizations have increased. As a result, sales of smart phones continue to skyrocket to feed the social media addiction. We will continue to see more and/or better versions of social media pages, and an increase of accessing these sites via mobile devices.
The use of social media has boomed in 2009 with sites such as Twitter and Facebook, and it is exciting to hear predictions on how the use of social media will continue to increase and improve in 2010.
Here’s to creating buzz with 140 characters in 2009, and staying connected in 2010!
Force.com 40 Innovation Showcase - Reside semi-finalist presentation
Monday, October 26th, 2009Reside recently had the opportunity to present at the semi-finalist round of the Force.com 40 Innovation Showcase. Salesforce.com is using the opportunity recognize the apps and businesses that are being built on their platform, and the top 40 will be showcased at Dreamforce ‘09 (we’ll be there).
Eric Scheel, from Reside, presented our work around FICO’s Decision Management Community. The innovation wasn’t the community, but the way the Force.com platform enabled us to integrate 5 SaaS apps while building a consistent community feel that enables FICO to interact with their global customers in a 24/7 enviornment. As Seth Godin reminds us in his book, Tribes, and Forrestor helps educate businesses about the Groundswell, the need for companies to continue to engage their customers becomes more apparent and mainstream.
The judges panel was filled with Force.com arhictects and marketers (big thanks to Mark Trang for organizing the event) as well as high-tech VC firms. In round three, 20 companies were competing for the final spots. Each presenter was given 7 minutes to do a live demo of the app, describe its roadmap and how it will be disruptive in the market. The innovation was outstanding. Companies were being launched around the apps they developed on the Force.com platform in weeks or months. The judges grilled the presenters on their apps market opportunity, their pricing models and how they were going to moneitize their products. The day went fast.
The winner of the Audience vote was an education SaaS app done by Skoodat. Their goal for the app - transform the entire education system and they just might!
We find out if we’ll be in the top 40 next Monday. Wish us luck.
Yo T-Bird Kanicki – do you Google Sidewiki?
Tuesday, October 6th, 2009Today customers and general Web users are having more to say about websites. People are being enabled to contribute to any Web page and help others by posting comments about that Web page, with some of the best comments being shown in the sidebar for all users to view. The feature is integrated with Google Profiles, so you can find more information about the author and read other Sidewiki comments. This feature has gotten both sides talking, some love it, some hate it…you be the judge… check out the Sidewiki for Google.
Join Reside at Dreamforce
Wednesday, September 30th, 2009Dreamforce is fast approaching and Reside is planning for a successful trip to San Francisco in November (Nov. 17-20). We’ll be sponsoring a pod within the 12,000-attendee Expo at the Moscone Center and look forward to meetings with clients and prospects who will all be there eager to learn what’s next from Salesforce.com. Join us as we uncover more power to meet business needs in the cloud. And the performance by the Black Crowes is sure to make it a memorable event.
If you’re interested in attending Dreamforce, Saleforce.com’s seventh annual user and developer global gathering or you’d like to learn more about Reside’s participation in the event, go to http://www.reside.biz/dreamforce09.html.There are a couple days left for prospects and clients of Reside to enjoy a $100 discount off of the regular conference cost. So check it out now!
If you’re already planning on attending, please send an email to Tina Puente (tpuente@reside.biz). Tina handles business development for Reside and will be working hard to make sure we have a chance to see all of our clients and prospects in person while we’re at Dreamforce.
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- Reside named 4th Best Place to Work #bptw among TC small businesses by Mpls-St Paul Biz Journal. Rockin'!
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What Would Google Do?
Tuesday, November 17th, 2009Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:
The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.
While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!
Tags: Google, Google Juice, Jeff Jarvis, social media, social network, What would Google Do?
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