Archive for the ‘Communities / Portals’ Category

Social CRM: The New Engagement Realm

Thursday, May 27th, 2010

Hundreds of marketers attended the Integrated Marketing Summit this week to learn about how the business of marketing is changing and how to effectively reach their customers. Reside’s Co-Founder, Eric Scheel, presented on Social CRM, an emerging topic that is important for marketers to understand and evangelize throughout their organizations. Eric’s presentation illustrates how Social CRM goes beyond Facebook, Twitter and LinkedIn and gives a unique opportunity for companies to engage, differentiate, innovate and grow.  Feel free to view and download Eric’s presentation, “Social CRM: The New Engagement Realm,” and see for yourself how Social CRM tools can drive brand loyalty, monitor brand health and inspire innovation.

Join Reside at the Integrated Marketing Summit

Wednesday, May 19th, 2010

This year’s Integrated Marketing Summit in Minneapolis is approaching quickly, and is sure to be a valuable event for sales and marketing professionals interested in leveraging Social Media. Reside’s Co-Founder and CTO, Eric Scheel, will be sharing his expertise in Social CRM with a presentation that illustrates the innovative opportunities businesses have to engage with their customers through Online Communities, Customer Portals and Innovation Sites. The event is held on Tuesday, May 25th at the Hilton Minneapolis, which includes all speaker sessions, keynotes, meals and a Happy Hour Networking Reception. Come see the trends that are radically changing the landscape of sales, marketing and service in both B2B and B2C organizations!

Detailed information about the event and speakers can be found here

Register today and save 30% by using the following discount code: RESMN10

Hope to see you there!

2009: The Tweetest Year Ever

Wednesday, December 30th, 2009

Could the social media trend in 2009 be explained in 140 characters or less? For those of you tweeting out there, you could make it happen. For those of you who have yet to grasp the Twitter world or need some more explanation on how much impact one tweet or a Facebook post can have, there is still some  time to learn. Let’s first see how social media has impacted the past year, and then look at what the predictions are for social media in 2010.

To show just how big of an impact social media has made in our world, consider some of the biggest news stories of the year. Some of the top breaking news stories of 2009 spread simultaneously as the event was unfolding via Twitter. This includes stories such as the Miracle of the Hudson River, where the first news and pictures broke over Twitter accounts, as well as the death of Michael Jackson. And who can forget the rapid spread of Susan Boyle’s amazing talent, gaining close to 83 million views on YouTube? 

Social media also added a creative spin to some marketing campaigns. The low-budget film, “Paranormal Activities” turned into a worldwide success and illustrated how powerful social media can be. The campaign had fans demand to see the movie through Facebook and Twitter. The “Paranormal Activities” social media campaign centered on attracting  movie watchers to share their eagerness and excitement about the movie across social media sites; once 1,000,000 people demanded to see the film on the Facebook fan page, there was a wide release of the movie. This social media campaign proved to save money and hit the right market. Will future movie campaigns go the social media route to advertise and create buzz?

There are many predictions as we enter a new year regarding the financial markets, the economy, even Tiger Woods’ social life. This year we cannot hide from the social media predictions of 2010, something that couldn’t be found a decade ago! Here are some interesting predictions I came across:

1. Social media sites will become more exclusive. Users will begin to “hide” information in order to get more value out of their networks and filter out the clutter. This creates more of a niche for organizations and marketers to reach the right consumers.

2. Corporations will leverage social media. More organizations will follow in Best Buy’s footsteps by using a social media outlet like Twelpforce  to cut costs and serve customers more effectively.

3. Social media becomes more mobile. The obsession of constantly being connected has not subsided, and the restrictions on social networking at organizations have increased. As a result, sales of smart phones continue to skyrocket to feed the social media addiction. We will continue to see more and/or better versions of social media pages, and an increase of accessing these sites via mobile devices.

The use of social media has boomed in 2009 with sites such as Twitter and Facebook, and it is exciting to hear predictions on how the use of social media will continue to increase and improve in 2010.

Here’s to creating buzz with 140 characters in 2009, and staying connected in 2010!

What Would Google Do?

Tuesday, November 17th, 2009

Just finished reading Jeff Jarvis’ What Would Google Do? The books premise is how the Google business model can be used in nearly all aspects of business and society from airlines to religion. The key elements of a Google model are:

  • Give control to your clients.
  • Be free.
  • Act fast.
  • Iterate.
  • Leverage the wisdom of crowds.
  • How to get ‘Google Juice’ to juice your popularity, links, etc.

The first part of the book is a great read. While it does borrow on a number of other books and principles including the Cluetrain Manifesto, it continues to emphasize the nature of business today and how the influence of crowds and social networks of the Internet are changing the way businesses interact with their clients and how small voices can make tremendous impact on huge and entrenched industries.

While many of the examples seem far fetched or a matter of extreme optimism, it’s refreshing to think that companies will actually start to behave and act like human beings; and treat their customers as intelligent and thoughtful. Just think if we could eleiminate monopolies and oligarchies to achieve open competition, communication, ideas, and democracy across business, social structures, and politics? Now that is some juice worth drinking!

Reside Rocks the TEKNE Awards

Monday, November 9th, 2009

 Reside’s support of the high tech industry included being a Platinum Sponsor at the 2009 Tekne Awards held in late October. The event was inspiring, a great chance to see some of Minnesota’s most cutting-edge companies and products. I was also impressed by the talented students who were chosen as scholarship finalists. I wanted to share this video clip of Reside’s Matt Johnson (MJ) being interviewed on site at Tekne.

 http://www.vimeo.com/7420498

Reside looks forward to continuing to support the Minnesota High Tech Association and the Tekne Awards

Force.com 40 Innovation Showcase - Reside semi-finalist presentation

Monday, October 26th, 2009

Reside recently had the opportunity to present at the semi-finalist round of the Force.com 40 Innovation Showcase.  Salesforce.com is using the opportunity recognize the apps and businesses that are being built on their platform, and the top 40 will be showcased at Dreamforce ‘09 (we’ll be there).

Eric Scheel, from Reside, presented our work around FICO’s Decision Management Community.  The innovation wasn’t the community, but the way the Force.com platform enabled us to integrate 5 SaaS apps while building a consistent community feel that enables FICO to interact with their global customers in a 24/7 enviornment.  As Seth Godin reminds us in his book, Tribes, and Forrestor helps educate businesses about the Groundswell, the need for companies to continue to engage their customers becomes more apparent and mainstream.

The judges panel was filled with Force.com arhictects and marketers (big thanks to Mark Trang for organizing the event) as well as high-tech VC firms.  In round three, 20 companies were competing for the final spots.  Each presenter was given 7 minutes to do a live demo of the app, describe its roadmap and how it will be disruptive in the market.  The innovation was outstanding.  Companies were being launched around the apps they developed on the Force.com platform in weeks or months.  The judges grilled the presenters on their apps market opportunity, their pricing models and how they were going to moneitize their products.  The day went fast.

The winner of the Audience vote was an education SaaS app done by Skoodat.  Their goal for the app - transform the entire education system and they just might!

We find out if we’ll be in the top 40 next Monday.  Wish us luck.

Yo T-Bird Kanicki – do you Google Sidewiki?

Tuesday, October 6th, 2009

Today customers and general Web users are having more to say about websites. People are being enabled to contribute to any Web page and help others by posting comments about that Web page, with some of the best comments being shown in the sidebar for all users to view. The feature is integrated with Google Profiles, so you can find more information about the author and read other Sidewiki comments. This feature has gotten both sides talking, some love it, some hate it…you be the judge… check out the Sidewiki for Google.                                                                                                   

Join Reside at Dreamforce

Wednesday, September 30th, 2009

Dreamforce is fast approaching and Reside is planning for a successful trip to San Francisco in November (Nov. 17-20). We’ll be sponsoring a pod within the 12,000-attendee Expo at the Moscone Center and look forward to meetings with clients and prospects who will all be there eager to learn what’s next from Salesforce.com. Join us as we uncover more power to meet business needs in the cloud. And the performance by the Black Crowes is sure to make it a memorable event.

If you’re interested in attending Dreamforce, Saleforce.com’s seventh annual user and developer global gathering or you’d like to learn more about Reside’s participation in the event, go to http://www.reside.biz/dreamforce09.html.There are a couple days left for prospects and clients of Reside to enjoy a $100 discount off of the regular conference cost. So check it out now!

If you’re already planning on attending, please send an email to Tina Puente (tpuente@reside.biz). Tina handles business development for Reside and will be working hard to make sure we have a chance to see all of our clients and prospects in person while we’re at Dreamforce.

Tweet and They Will Give

Friday, September 25th, 2009

Just read an interesting article from Fast Company on how non-profits are using Twitter to raise funds. Most notably the organizations that are Tweeting didn’t intend it to be a fund raising activity but rather a chance to interact and communicate with their audiences. However; it comes at no surprise that this type of real-time communication drives contributions and giving.

Let’s look at the traditional model of fund raising for a non-profit. The yearly drives, the direct mail detailing desperate financial woes, give now or we go under. As a contributor to several non-profits it always irks me when I have no clue what is being done with the green backs. Especially the smaller non-profits. This might sound judgmental, rude, or selfish but the point I’m driving at is we all give to movements and causes that we are passionate about. But if I don’t know what’s going on, how do we keep the passion.

Non-profits are quickly learning that the best way to raise funds is to make it personal and timely. Let us know what’s going on. What is happening. Where do you need help today. It’s that personal timely connection that brings us into the field. We can see, taste and smell the village of an impoverished child, the cold of the homeless family, the despair of refugees. Give us that and we will be engaged. You’ll barely have to ask and our checkbooks will open. Just point us in the right direction.

For profits should take note. Make it real, timely and informative. Empathize with us or get us involved. Its all about relationships and trust. You’ll barely need to ask for the sale.

Social Networking: The Generation Gap

Friday, June 26th, 2009

When having a conversation with my parents, I cannot help but use newly coined verbs such as “Facebooking,” “tagged” or “tweeted.” This social network lingo often leaves them looking dazed and confused due to the lack of knowledge they have regarding these new virtual worlds. Their world of land lines, invitations by snail mail and conversations in the street or at the grocery store is not my world. Mine is the constant connection the “Millennial” generation has with each other through social media.

Social media has become a part of my daily routine just as brushing my teeth has. My cell phone is the first piece of technology I pick up in the morning. I tell myself it poses as my alarm clock; however, I am more interested in whether or not I missed a text message overnight from a friend than waking up on time.

As I devour my bowl of cereal, I log on to the three websites I have to view before I head out the door: my email account, my Facebook account and lastly, CNN.com. I check these sites throughout the day to keep myself updated on headlines and the latest videos or promotions. I want to find out what I am missing, and do so by staying connected to these sites.

Why do I feel the need to obsessively check as soon as I wake up and throughout the day? Information is constantly being shared and is accessible from many different outlets. If I do not stay on top of this information I may miss something, shared via email, Facebook or a text message.

Facebook keeps me up-to-date on my social circle. Rather than calling friends to see what they are up to during the day like my parents might, I see what people are doing today by checking their statuses or viewing the events pages. Though this is far less personal than calling a friend and having a conversation, it is much faster and more convenient. My friends and I use Facebook to relay casual invitations to events which previously required phone calls or mailings, such as invitations to Bar-B-Ques and weekends at the cabin. I also use Facebook and Twitter as my information outlet on the latest products, brands and to promote things I feel passionate about.

Social media has shaped the “Millennial” generation and has the grabbed the attention of marketers everywhere. Now that marketers are aware of how attached the ‘twenty-somethings’ are to their social media outlets, they can use these tools to their advantage. Creating a Facebook page and posting printable coupons and upcoming events is a great way to market a product. Not only does it drive in-store traffic, it also creates unbelievable awareness to the millions of other people on Facebook. People involved in social media enjoy interactive advertisements. Volkswagen recently made a brilliant move by tapping into social networking using Twitter as a marketing outlet. Essentially, the ad took your Twitter name and the main key words you’ve been tweeting about and then picked which Volkswagen car fit your personality. I heard about this ad through a co-worker’s tweet and then I tweeted about the ad to generate more traffic for Volkswagen.

If companies want to grab the attention of young, social media gurus they must focus their marketing on interactive advertisements such as polls, quizzes, videos and printable coupons. The once effective marketing channels, such as radio announcements and billboards, are not as effective to my generation. To have an effective advertisement, companies must allow their customers interact with their brand and discover how their lives relate to the product or service, via social media.