Author Archive

Why the Salesforce Cloud is a Sunny Alternative

Monday, August 3rd, 2009

If you’ve ever taken a couple of minutes to view our site, you’d know that we’ve done some work with Salesforce.com. Their “no software” message to the Customer Relationship Management (CRM) market has been well received by companies large and small.

But for as great as the Salesforce CRM platform is, Marc Beinoff’s company hasn’t stopped there. Building on their success with the Force.com platform, they are leaders in the cloud computing space and have been working to increase the value of their platform to both new and existing customers with each subsequent release. Most recently, their efforts have yielded two exciting products that have been getting a lot of attention:

These new offerings, build upon the rock-solid infrastructure that supports their Sales Cloud, allow customers to build public-facing websites and tap into the “wisdom of the crowd”, respectively.  For those interested in more technical detail, we’ve published a whitepaper that you’ll find helpful.

Force.com Sites

For Salesforce CRM customers, Force.com Sites gives them the ability to host and manage a website without having to having to maintain a server or contract for external hosting services. Additionally, Force.com Sites has the ability to give permission-based access to data within their Salesforce CRM environment, which opens a wide-range of integration possibilities all within a single, managed environment.

Ideas Base Theme (IBT)

The Salesforce Ideas product has been a remarkable success since it was launched in 2008. Companies such as Dell, Starbucks, FICO and others have used its capabilities to quickly and easily build communities that allow them to interact with their customers to gain insight into their wants and needs. The Ideas platform was designed to allow end-users to submit and vote on ideas, while providing the back-end administrative tools to allow companies to organize and manage the feedback.

Most recently, Salesforce has rolled out new functionality called Ideas Base Theme (IBT) that allows customers to have greater control over the site’s design. A frequently requested feature since its launch, IBT provides a consistent framework for conforming the service to a customer’s requirements and brand identity standards.

These are just two examples of how Salesforce.com has continued to develop their SaaS platform in order to be a relevant player in their space.

To learn more about Reside and how we can help you leverage cloud services to set your business strategy in motion, contact us today.

Teach your Landing Pages to be More Social (Media)

Tuesday, July 7th, 2009

As I would expect from a company that is a leading provider of marketing tools for the web, Eloqua knows a thing or two when it comes to building relationships with prospective clients. They have also done a couple of simple (some might say obvious) things to ensure that their marketing campaigns are as effective as possible.

Color me impressed when opened one of their recent email marketing blasts. When I did this, here’s what I landed on:

Eloqua Landing Page

Eloqua Landing Page

Whoa! Now this is a landing page that’s all business (social business, that is). No extraneous verbiage here to dissuade you from taking another action.

Here’s a couple of thoughts I have on this page:

  • Eloqua doesn’t expect the user to make a purchase exclusively from the email, so there is no need to have sales copy on the page.
  • There is more value to Eloqua for you to pass-it-on to your friends and colleagues, which makes social media a natural fit.
  • If you’re interested, why not purchase a copy of the book by clicking on the Amazon link.
  • And, oh, if you are interested in learning more about Eloqua’s platform, check out these videos at the bottom of the page.

This is a great landing page because all the actions they present you with either:

  • Position Eloqua as an expert (book chapter download)
  • Help promote Eloqua (social media)
  • Generate direct revenue (book sales)
  • Move you down the sales funnel (viewing videos)

Anyaction you take on this page (save for closing it outright) is beneficial to Eloqua. This means that by adding some simple social media links to their landing pages, Eloqua has enabled their prospects to help them broaden their marketing reach.

As Fred Wilson of Twitter recently said, Twitter’s value is in “The Power Of Passed Links”. Looks like Eloqua got the message.

Coloring Outside the Lines

Thursday, July 2nd, 2009

No one would accuse auto manufacturers of being an overly creative bunch of folks. They typically have stuck to tried-and-true methods when it comes to their products and marketing. Incremental improvements year-after year with with the model-line refresh every five years. Their ads exhibit this too. Think of all the ads showing the new model effortlessly moving along a costal highway while the announcer rattles off the amazing new features.

This type of ad is par for the course, but recently I saw a car commercial that actually had me unabashedly grinning ear-to-ear. And it took a few minutes for that grin to wear off my face. Who was this for, you may ask? Well, before I answer that question let me tell you where I saw this ad, because it wasn’t on TV and, no, it not YouTube either. The answer is Vimeo. Yes, it’s one of those lesser-known sites that’s been embraced by the cool-kid hipster set.

Check it out:

Vimeo Video

You smiling? Well, even if your response was “meh”, let me give you three reasons why I think that this is something special.

  1. They did something unexpected. The last thing I was expecting to see was to have this video co-op the entire browswer window to tell its story. When the browser went dark, it truly captured my attention. Not just my half-attention. But they didn’t simply make the screen go dark to have my full attention. That would have been half-way obvious. Instead they used it as part of their story telling vehicle (no pun intended).
  2. They broke outside the constraints (literally). Doing video on the web has typically been serverd in two flavors normal (a/k/a square) and widescreen. There’s been a couple of exceptions here and there where folks are trying to do something unconventional (Toyota Scion comes to mind), but the vast majority stick to coloring inside the box. That’s what everyone thinks as being “video”, even though that format is a legacy of the TV screens in your grandparent’s house.
  3. Delightful (put a smile on my face). You probably remember the smile I spoke of earlier. And here I am grinning  writing about it too. Granted, I’m a video geek, but I have to smile because what I saw delighted me and that was worth something.

“So what?” you might say. Well look at this snapshot the video’s growth after it was released.

Insight Ad Stats

How often do you see 59,000 people actively choose to watch a car ad — in a single day and over a quarter-million to-date. I’m no media buyer, but I bet a media buyer would kill to get that many people make a choice to watch their ad.