Archive for August, 2009

Reside one of first value-added resellers of the Force.com platform

Wednesday, August 26th, 2009

Salesforce.com unveiled today its new Force.com value-added reseller (VAR) program – an expansion of the enterprise cloud computing leader’s business model that will serve to grow sales of its cloud platform (Force.com) via a select portion of its existing partner network. 

Reside is pleased to announce our participation as one of the fist VARs in the program.  To learn more, view our press release.

Culture matters, even in a tough economy

Wednesday, August 26th, 2009

So we’ve all been bombarded with talk lately of high unemployment rates, while company cultures suffer as a result of downsizing and people are enduring less than desirable conditions at work (in jobs they can’t leave, because where would they go?).

 

Some of these people are friends of mine and I feel for them. Some have recently been told by their employers that they need to take two weeks of unpaid vacation before the end of the year. Everyone is weathering change in these tough times and sadly, some companies are using the economy as an excuse to make cuts in company benefits and perks, ignoring culture every step of the way.

 

It all makes me to feel lucky to be part of a company that has been able to stay true to its employees and culture during this time. We have not cut back on all-company meetings and learning sessions that everyone can benefit from.  We have actually revamped our health insurance to avoid cost increases for employees, without sacrificing coverage. We have even added opportunities for new benefits. The company is still matching retirement dollars up to 3% and continues to offer employees 1.75 days per year of Paid Volunteer Time Off. Is that amazing or what?  This particular benefit allows every employee to choose their own charity/community interests IN ADDITION to what the company does through KS95 For Kids (benefitting Children’s Cancer Research Fund and Gillette Children’s Specialty Healthcare).  I recently had the opportunity to take the time I needed to plan and manage a charity event even though it was held on a work day.  

 

(See www.TheResiders.com for more detail about our company’s charitable focus.) 

 

I do believe things will pick up soon out there soon. I am hearing from several friends that that contract positions with the potential for full-time are popping up everywhere, which is a great sign. I have three friends that recently accepted full-time positions and three more in the final stages of interviewing. What I would tell all of them, and anyone who is on the hunt, is that there are still company gems out there that continue to show a deep commitment to employees, a positive work environment and a resolve to forge ahead with confidence. After all, it’s the happy, respected employee that’s going to be motivated to take his/her company to the next level in any economic time.

 

Perhaps that’s why we just enjoyed a killer sales summer, hired two people and got an invitation by the CEO to celebrate our teamwork over dinner and drinks at his home tonight.  Cheers to culture!

Job description: Tweeting to Tweeps Could Twitter Create More Jobs?

Wednesday, August 26th, 2009

Months before my college graduation, my classmates and I were watching the global economy crumble and wondering how we were going to find jobs.  Since my graduation, I’ve seen a trend in my classmates who have recently been hired: many of them are forging careers in the social media realm. Five years ago, companies would have never thought of hiring someone to manage “Tweets”, or give daily promotions to hundreds of thousands of people over social media sites. What was once purely social, entertaining and “off-limits” to every demographic besides college students is now part of many business professionals’ day-to-day tasks.

The unstable economy has forced companies to become innovative with their marketing dollars. They have found that social media is a wonderful asset to their organization not only because they can gain unbelievable exposure, but also because it is relatively inexpensive, with strategy and manpower as their biggest costs. Nielsen’s latest statistics report that Twitter drew 7 million unique users in February 2009, an increase from the 475,000 unique users they had in February of last year. As companies begin to realize the value of using sites such as Twitter and Facebook, they are putting more time and energy into these sites each day. This investment will no doubt increase over time, requiring companies to hire staff with the sole responsibility of managing social media sites. According to CNBC.com, JetBlue already has ten employees working on Twitter, with two or three on the site at all times.

Total advertising budgets have been on the decline over the past year; however, social media marketing budgets are estimated to grow (CNBC.com). Forrester recently estimated social media marketing budgets will increase by more than 30 percent each year for the next five years, putting spending on pace to reach $3 billion by 2014. Due to the increase in the social media budgets and the value companies are beginning to see in these sites, I wouldn’t be surprised to see more Web-savvy college graduates finding work in this emerging field.

The Power of Cloud Computing

Wednesday, August 26th, 2009

Login, customize and start using. Be up and running in a few days – that’s the power of cloud computing. This is a great video about the benefits of plugging in and getting started with salesforce.com and cloud computing (oh, and it’s also great for people who want to know what all this cloud fuss is about!): http://www.salesforce.com/cloudcomputing

Cloud services beat economical odds

Monday, August 17th, 2009

In economical conditions like these, no company goes untouched.  And though Reside has certainly felt the impact of the changing marketplace, it’s been interesting - and affirming - to see our business sustained and growing during a challenging economy.  In fact, we’ve just closed on two of our top sales months in the 8+ year history of our firm.  Is it just a matter of luck?  A fluke?  I’ve been watching carefully from my “marketing” vantage point, and I truly don’t think so.

As a provider of Web services, Reside has seen consistent year-over-year sales growth since our start in 2001.  But in this especially unique economy, Reside’s expertise in cloud services (Cloud Computing) seems to have secured for us a unique competitive edge.  [Learn more about Cloud Computing here.]  We didn’t plan our strategy around the economy.  In fact, our strategy has always centered on bringing maximum value to our clients, using the Web.  And with the maturation of cloud offerings, it only makes sense for our services to focus in this area.

Growing demand from our clients and prospects points to the validity of the cloud model and its ability to truly deliver value to businesses.  And considering some of the following statistics and predictions on the topic, it’s not surprising that we should be experiencing a boom in sales at this time when companies are seeking more value for less spend.  Take a look:

Gartner predicts that cloud services will vault from $46.4 Billion in 2008 to $150.1 billion by 2013.  CIO Magazine tells us that 47% of CIO’s surveyed are using the cloud or researching it.  And Nucleus Research has established that “Speed to ‘go live’ is five times faster in the cloud,” and also states that “Cloud development offers more rapid time to value, lower cost and greater ongoing flexibility [compared to traditional software or Web solutions].”

So, is our business strategy economy-proof?  Certainly none of us can predict the future.  But judging from the recent past, and looking toward the emerging offerings in the cloud, it seems clear that experienced service providers in this niche can expect to grow.  It’s a good time to have your head - and business - in the clouds.

Why the Salesforce Cloud is a Sunny Alternative

Monday, August 3rd, 2009

If you’ve ever taken a couple of minutes to view our site, you’d know that we’ve done some work with Salesforce.com. Their “no software” message to the Customer Relationship Management (CRM) market has been well received by companies large and small.

But for as great as the Salesforce CRM platform is, Marc Beinoff’s company hasn’t stopped there. Building on their success with the Force.com platform, they are leaders in the cloud computing space and have been working to increase the value of their platform to both new and existing customers with each subsequent release. Most recently, their efforts have yielded two exciting products that have been getting a lot of attention:

These new offerings, build upon the rock-solid infrastructure that supports their Sales Cloud, allow customers to build public-facing websites and tap into the “wisdom of the crowd”, respectively.  For those interested in more technical detail, we’ve published a whitepaper that you’ll find helpful.

Force.com Sites

For Salesforce CRM customers, Force.com Sites gives them the ability to host and manage a website without having to having to maintain a server or contract for external hosting services. Additionally, Force.com Sites has the ability to give permission-based access to data within their Salesforce CRM environment, which opens a wide-range of integration possibilities all within a single, managed environment.

Ideas Base Theme (IBT)

The Salesforce Ideas product has been a remarkable success since it was launched in 2008. Companies such as Dell, Starbucks, FICO and others have used its capabilities to quickly and easily build communities that allow them to interact with their customers to gain insight into their wants and needs. The Ideas platform was designed to allow end-users to submit and vote on ideas, while providing the back-end administrative tools to allow companies to organize and manage the feedback.

Most recently, Salesforce has rolled out new functionality called Ideas Base Theme (IBT) that allows customers to have greater control over the site’s design. A frequently requested feature since its launch, IBT provides a consistent framework for conforming the service to a customer’s requirements and brand identity standards.

These are just two examples of how Salesforce.com has continued to develop their SaaS platform in order to be a relevant player in their space.

To learn more about Reside and how we can help you leverage cloud services to set your business strategy in motion, contact us today.